Regional B2B Support Specialist (English/Spanish)

Teleperformance; George Town; On-site; MYR 33,000 - 58,000; Full time

Job summary

Teleperformance in Malaysia is hiring a Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

The role requires 1–2 years in customer service, fluency in English and Spanish, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, multicultural environment. It is a 9-month renewable contract.

Qualifications

• 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Spanish (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service improvements.

Skills

English

Spanish

Communication

Problem solving

Job description

Teleperformance in Malaysia is hiring a Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

The role requires 1–2 years in customer service, fluency in English and Spanish, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, multicultural environment. It is a 9-month renewable contract.