English & Malay Customer Service Representative

Aegis BPO Malaysia; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Transport provided

Training with salary provided

EPF + SOCSO

Career growth opportunities

Job summary

Startek Malaysia is hiring a Customer Service Representative to handle enquiries via calls or email, resolve questions and issues, and follow company guidelines. You'll maintain a friendly, professional attitude while assisting customers.

The role welcomes bilingual Malay-English speakers, requires SPM/SKM, and offers shift work with transport, training, EPF+SOCSO, and opportunities for growth into higher-level roles after one year.

Qualifications

• Minimum SPM or SKM (Level 3) or equivalent.
• Fluent in Melayu and English.
• Able to work on shift schedule.
• Flexible Schedule.
• OT RM 25 per hour.
• Transport provided.
• Training with salary provided.
• EPF + SOCSO.
• Career growth opportunities to move into higher-level & Management roles after 1 year.
• Weekly games, Fun Runs, Football & team activities.

Responsibilities

• Answer customer enquiries via calls or email.
• Help customers with their questions and issues.
• Follow company guidelines and procedures when handling customer cases.
• Maintain a positive and friendly attitude when communicating with customers.

Skills

Bilingual Malay-English

Shift work

Education

SPM/SKM Level 3

Job description

Answer customer enquiries via calls or email. Help customers with their questions and issues while following company guidelines and procedures when handling customer cases. Maintain a positive and friendly attitude when communicating with customers.

Key responsibilities

Answer customer enquiries via calls or email

Help customers with their questions and issues

Follow company guidelines and procedures when handling customer cases

Maintain a positive and friendly attitude when communicating with customers

About you

Minimum SPM or SKM (Level 3) or equivalent

Fluent in Melayu and English

Able to work on shift schedule

Flexible Schedule

OT RM 25 per hour

Transport provided

Training with salary provided

EPF + SOCSO

Career growth opportunities to move into higher-level & Management roles after 1 year

Weekly games, Fun Runs, Football & team activities

Free Shuttle Van with multiple pick up locations

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a customer services representative?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?
• Are you available for shift work?

Business Support Services 1,001-5,000 employees

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

What can I earn as a Customer Service Representative