English & Bahasa Customer Support – Entry Level

Startek Malaysia; Iskandar Puteri; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual & Medical Leave

Internal Career Opportunities After 1 

Job summary

Startek Malaysia is seeking an entry-level Customer Service Representative to handle English and Bahasa Malaysia inquiries via phone and email, delivering professional service and resolving issues for customers. You will maintain accurate customer records and address product questions, complaints, and service-related issues to help ensure a positive experience.

The role requires good communication, a positive attitude, and willingness to learn.

Qualifications

• Good communication in English and Bahasa Malaysia (spoken and written).
• Fresh graduates encouraged to apply.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer enquiries via phone calls and email in a professional and courteous manner.
• Assist customers with product enquiries, complaints, and service-related issues.
• Maintain and update customer records accurately in the system.
• Resolve customer issues efficiently to ensure a positive customer experience and high satisfaction levels.

Skills

English

Bahasa Malaysia

Education

Fresh graduate

Job description

Startek Malaysia is seeking an entry-level Customer Service Representative to handle English and Bahasa Malaysia inquiries via phone and email, delivering professional service and resolving issues for customers. You will maintain accurate customer records and address product questions, complaints, and service-related issues to help ensure a positive experience.

The role requires good communication, a positive attitude, and willingness to learn.