Bilingual Customer Support Specialist (English/Malay)

Aegis BPO Malaysia; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Transport provided

Training with salary provided

EPF + SOCSO

Career growth opportunities

Job summary

Startek Malaysia is hiring a Customer Service Representative to handle enquiries via calls or email, resolve questions and issues, and follow company guidelines. You'll maintain a friendly, professional attitude while assisting customers.

The role welcomes bilingual Malay-English speakers, requires SPM/SKM, and offers shift work with transport, training, EPF+SOCSO, and opportunities for growth into higher-level roles after one year.

Qualifications

• Minimum SPM or SKM (Level 3) or equivalent.
• Fluent in Melayu and English.
• Able to work on shift schedule.
• Flexible Schedule.
• OT RM 25 per hour.
• Transport provided.
• Training with salary provided.
• EPF + SOCSO.
• Career growth opportunities to move into higher-level & Management roles after 1 year.
• Weekly games, Fun Runs, Football & team activities.

Responsibilities

• Answer customer enquiries via calls or email.
• Help customers with their questions and issues.
• Follow company guidelines and procedures when handling customer cases.
• Maintain a positive and friendly attitude when communicating with customers.

Skills

Bilingual Malay-English

Shift work

Education

SPM/SKM Level 3

Job description

Startek Malaysia is hiring a Customer Service Representative to handle enquiries via calls or email, resolve questions and issues, and follow company guidelines. You'll maintain a friendly, professional attitude while assisting customers.

The role welcomes bilingual Malay-English speakers, requires SPM/SKM, and offers shift work with transport, training, EPF+SOCSO, and opportunities for growth into higher-level roles after one year.