Customer Service

Radii Global; Petaling Jaya; On-site; MYR 45,000 - 74,000; Full time

Job summary

Radii Global is seeking a Customer Service Representative fluent in Bahasa Malaysia and English to deliver excellent support and ensure a positive customer experience. You will handle inquiries across phone, email, chat, and other channels, providing accurate information and timely assistance.

The ideal candidate communicates clearly, is customer-oriented, and can work independently or in a team. Fresh graduates with strong communication skills are welcome, as are applicants with 1–2 years in

Qualifications

• Fluent in Bahasa Malaysia with good English communication skills.
• 1–2 years of customer service, contact center, BPO, or related experience is preferred.
• Fresh graduates with strong communication skills may also be considered.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or upscale when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

Skills

Verbal communication

Written communication

Problem solving

CRM systems

MS Office

Teamwork

Tools

CRM software

Microsoft Office

Job description

We are looking for a Customer Service Representative who is fluent in Bahasa Malaysia and English to provide excellent customer support and ensure a positive customer experience. The successful candidate will handle customer inquiries, resolve issues, and provide accurate information through various communication channels.

Key responsibilities

Handle customer inquiries via phone, email, chat, and other support channels.

Provide professional and timely assistance in Bahasa Malaysia and English.

Understand customer concerns and provide appropriate solutions or upscale when required.

Process customer requests, complaints, feedback, and service-related issues.

Maintain accurate records of customer interactions and update relevant systems.

Follow company policies, procedures, and service standards.

Coordinate with internal teams to resolve customer issues efficiently.

Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.

Maintain a high level of professionalism and customer focus at all times.

About you

Fluent in Bahasa Malaysia with good English communication skills.

1–2 years of customer service, contact center, BPO, or related experience is preferred.

Fresh graduates with strong communication skills may also be considered.

Good verbal and written communication skills.

Customer-oriented with strong problem-solving abilities.

Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.

Able to work independently and as part of a team.