Customer Support Executive - October Intake (中文客服)

Startek Malaysia; Iskandar Puteri; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave

Medical leave

KPI Bonus & quarterly rewards

Friendly, diverse team culture

Structured training & development

Free company shuttle van

Job summary

Startek Malaysia is seeking a Customer Support Executive to handle inquiries via phone, email, and live chat. You will provide accurate information and assist customers on product or service matters, while maintaining up-to-date records and ensuring high customer satisfaction.

Fresh graduates are encouraged to apply. The role involves flexible shifts across a 5.5/6 day work week, with a shuttle option and comprehensive employee benefits as part of a diverse, supportive team.

Qualifications

• Good command of Chinese and English (spoken & written).
• Fresh graduates are highly encouraged to apply.

Responsibilities

• Handle customer inquiries via phone calls, email, and live chat
• Provide accurate information and assist customers on product- or service-related matters
• Manage and update customer records
• Resolve issues efficiently to ensure high customer satisfaction
• Maintain professionalism and deliver excellent customer experience

Skills

Communication

Problem-solving

Chinese language

English language

Job description

Handle customer inquiries via phone calls, email, and live chat

Provide accurate information and assist customers on product- or service-related matters

Manage and update customer records

Resolve issues efficiently to ensure high customer satisfaction

Maintain professionalism and deliver excellent customer experience

Requirements

Good command of Chinese and English (spoken & written)

Strong communication & problem-solving skills

Fresh graduates are highly encouraged to apply

Able to work on 5.5 / 6 ‑day work week & rotational shifts

6 AM – 3 PM ,7 AM – 4 PM,8 AM – 5 PM,9 AM – 6 PM,10 AM – 7 PM,11 AM – 8 PM,12 PM – 9 PM,1 PM – 10 PM,2 PM – 11 PM,3 PM – 12 AM,4 PM – 1 AM,5 PM – 2 AM,10 PM – 7 AM

Employee Benefits

EPF & SOCSO

Annual leave & medical leave

KPI Bonus & quarterly performance rewards

Friendly, diverse, supportive team culture

Structured training & continuous development

Free company shuttle van

Shuttle Van Pick-up Points

Skudai

Taman Universiti

Lima Kedai

Larkin

JBCC

Perling

Tampoi

Paradigm Mall

Bukit Indah

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

What can I earn as a Customer Support Executive