English Customer Service - Entry level (Telco)

Startek Malaysia; Petaling Jaya; On-site; MYR 22,000 - 26,000; Full time

Benefits offered by this job

Paid training

Free coffee

Growth opportunities

Night shift allowances

Job summary

Startek Malaysia is hiring for English Customer Service - Entry level (Telco). The role involves providing exceptional customer support via inbound calls, monitoring inquiries across platforms, and collaborating with multiple departments to meet company goals.

Fresh graduates are welcome, with paid training provided. The position offers a 24-hour rotational shift, with training pay of RM2000 and post-training RM2300, plus KPI incentives and night shift allowances, plus leaves and statutory

Qualifications

• Education: SPM level and above.
• Fresh Graduate welcome to apply - PAID TRAINING Provided.

Responsibilities

• Provide exceptional customer support via inbound call.
• Monitor & respond to inquiries across various platforms.
• Gather feedback and report concerns to supervisors.
• Assist with ad-hoc tasks & administrative duties.
• Collaborate with departments to achieve company goals.

Education

SPM level and above

Job description

English Customer Service - Entry level (Telco)

We're Hiring! Customer Service Exec - Telco Industry.

Industry: Global Telecommunications Industry

Working Hours: 24 hours shift rotational, 9.5 hours working per day inclusive 1.5 break time

Working Days: Monday - Sunday, 5 working days per week

Basic Salary: During training RM2000; After training increment to RM2300

Up to RM500 KPI Incentive

Up to RM400 Night Shift Allowances

Leave Entitlement and Statutory Contribution

Training & growth opportunities

Supportive team environment

Opportunities in a high-demand industry

Free coffee. Loads of it

Key Responsibilities:

Provide exceptional customer support via Inbound Call

Monitor & respond to inquiries across various platforms

Gather feedback and report concerns to supervisors

Assist with ad-hoc tasks & administrative duties

Collaborate with departments to achieve company goals

Job Requirements:

Education: SPM level and above

(Fresh Graduate welcome to apply - PAID TRAINING Provided)

Eligibility: Malaysian citizens or relevant residency status

Immediate Availability: September & October 2026

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.