Customer Service Representative (English & Bahasa) – Entry Level

Startek Malaysia; Iskandar Puteri; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual & Medical Leave

Internal Career Opportunities After 1 

Job summary

Startek Malaysia is seeking an entry-level Customer Service Representative to handle English and Bahasa Malaysia inquiries via phone and email, delivering professional service and resolving issues for customers. You will maintain accurate customer records and address product questions, complaints, and service-related issues to help ensure a positive experience.

The role requires good communication, a positive attitude, and willingness to learn.

Qualifications

• Good communication in English and Bahasa Malaysia (spoken and written).
• Fresh graduates encouraged to apply.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer enquiries via phone calls and email in a professional and courteous manner.
• Assist customers with product enquiries, complaints, and service-related issues.
• Maintain and update customer records accurately in the system.
• Resolve customer issues efficiently to ensure a positive customer experience and high satisfaction levels.

Skills

English

Bahasa Malaysia

Education

Fresh graduate

Job description

Customer Service Representative (English & Bahasa) – Entry Level

Respond to customer enquiries via phone calls and email in a professional and courteous manner.

Assist customers with product enquiries, complaints, and service-related issues.

Maintain and update customer records accurately in the system.

Resolve customer issues efficiently to ensure a positive customer experience and high satisfaction levels.

Requirements / Kelayakan

Good communication skills in English and Bahasa Malaysia (spoken and written).

Fresh graduates are encouraged to apply.

Positive attitude, strong teamwork skills, and willingness to learn.

6 working days per week

Work Schedule

Rotating shifts:

• 6AM–3PM
• 7AM–4PM
• 8AM–5PM
• 9AM–6PM
• 10AM–7PM
• 11AM–8PM
• 12PM–9PM
• 1PM–10PM
• 3PM–12AM
• 5PM–3AM
• 10PM–6AM

Benefits / Faedah

• Annual & Medical Leave
• Internal Career Opportunities After 1 Year

Fresh graduates and candidates with customer service experience are welcome to apply

Your application will include the following questions:

• How would you rate your English language skills?
• How would you rate your Bahasa Malaysia language skills?
• Which of the following types of qualifications do you have?
• Are you available for shift work?
• Are you available to work public holidays?
• What's your expected monthly basic salary?

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.