[October Intake] Customer Representative - Cantonese Speaker (RM4000 Basic)

Startek Malaysia; Petaling Jaya; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Health coverage

Team environment

Day shifts

Job summary

Startek Malaysia is seeking individuals to join our Team in Malaysia, delivering exceptional customer service for digital printer and imaging solutions. The role involves handling inquiries, troubleshooting, and ensuring high customer satisfaction for our Hong Kong client market.

Day shifts are required with a 5-day workweek and a monthly salary starting from RM4,000 plus KPI incentives. Fresh graduates are welcome to apply and grow within a supportive team environment.

Qualifications

• Fresh graduates welcomed with interest in the digital industry.

Responsibilities

• Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Communication: Provide prompt and courteous responses to customer emails, calls, and chats for Hong Kong client market.
• Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
• Technical Proficiency: Familiarity with printer hardware and software is a plus.
• Problem-Solving: Ability to think on your feet and resolve issues quickly.
• Communication: Excellent verbal (Cantonese & Mandarin Traditional) and written communication skills.
• Experience: Previous experience in customer service or technical support, fresh graduates welcomed.
• Paid Time Off: Generous vacation days and holidays (5 working days per week).
• Growth Opportunities: Professional development and career advancement.
• Health Coverage: Medical leave entitlement.
• Team Environment: Work with a supportive and dynamic team.

Skills

Customer service

Technical support

Communication

Problem solving

Cantonese

Mandarin (Traditional)

Job description

*Shout out to all Peeps out there! Come and be part of Our Team!*

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!

Industry: Digital (Printer & Imaging Solutions)

Working Hours: (8AM - 7.30PM) Day Shifts Only (Rotational Shift)

Working Days:5 days per week (Permanent Off Day on Sunday and another 1 day)

Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200

Key Responsibilities:

• Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Communication: Provide prompt and courteous responses to customer emails, calls, and chats for Hong Kong client market.
• Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
• Technical Proficiency: Familiarity with printer hardware and software is a plus.
• Problem-Solving: Ability to think on your feet and resolve issues quickly.
• Communication: Excellent verbal (Cantonese & Mandarin Traditional) and written communication skills.
• Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!
• Paid Time Off: Generous vacation days and holidays. (5 working days per week)
• Growth Opportunities: Professional development and career advancement.
• Health Coverage: Medical leave entitlement
• Team Environment: Work with a supportive and dynamic team.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.