Mandarin-Speaking Telco Customer Support Executive

Startek Malaysia; Petaling Jaya; On-site; MYR 31,000 - 38,000; Full time

Benefits offered by this job

Joining Bonus RM2500

Night Shift Allowance up to RM400

KPI Allowance up to RM500

Special Allowances RM600 monthly (148+

Hours target

Job summary

Startek Malaysia is urgently seeking a Mandarin-speaking Customer Support Executive for the Telco sector. The role involves handling inbound calls, monitoring inquiries across platforms, and reporting feedback to supervisors.

Qualifications include SPM or higher, 1+ year in customer service (fresh graduates welcomed; paid training provided). Malaysian citizens or eligible residents encouraged to apply.

Qualifications

• Education: SPM level and above.
• Experience: 1+ year in customer service (Fresh Graduate welcome; paid training provided).
• Languages: Fluent in Mandarin (speaking only) and English.

Responsibilities

• Provide exceptional customer support via inbound calls.
• Monitor and respond to inquiries across various platforms.
• Gather feedback and report concerns to supervisors.
• Assist with ad-hoc tasks and administrative duties.
• Collaborate with departments to achieve company goals.

Skills

Customer service

Mandarin speaking

Communication

Education

SPM level and above

Job description

Startek Malaysia is urgently seeking a Mandarin-speaking Customer Support Executive for the Telco sector. The role involves handling inbound calls, monitoring inquiries across platforms, and reporting feedback to supervisors.

Qualifications include SPM or higher, 1+ year in customer service (fresh graduates welcomed; paid training provided). Malaysian citizens or eligible residents encouraged to apply.