English Customer Service - Entry level (Telco)
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Benefits offered by this job
Job summary
Jora Malaysia is hiring for an English Customer Service - Entry level (Telco). You will provide exceptional support via inbound calls, monitor inquiries across platforms, and assist with administrative tasks. Training is paid; after training, typical base pay is RM2300 with KPI incentives and night shift allowances.
The role operates on a 24-hour shift rotation, with 9.5 hours per day and weekends included. Fresh graduates are welcome.
Qualifications
- Fresh graduates welcome to apply; paid training provided.
Responsibilities
- Provide exceptional customer support via inbound call
- Monitor & respond to inquiries across various platforms
- Gather feedback and report concerns to supervisors
- Assist with ad-hoc tasks & administrative duties
- Collaborate with departments to achieve company goals
Skills
Education
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
We're Hiring! Customer Service Exec - Telco Industry.
Industry: Global Telecommunications Industry
Working Hours: 24 hours shift rotational, 9.5 hours working per day inclusive 1.5 break time
Working Days: Monday - Sunday, 5 working days per week
Basic Salary: During training RM2000; After training increment to RM2300
Up to RM500 KPI Incentive
Up to RM400 Night Shift Allowances
Leave Entitlement and Statutory Contribution
Training & growth opportunities
Supportive team environment
Opportunities in a high-demand industry
Free coffee. Loads of it
Key Responsibilities:
Provide exceptional customer support via Inbound Call
Monitor & respond to inquiries across various platforms
Gather feedback and report concerns to supervisors
Assist with ad-hoc tasks & administrative duties
Collaborate with departments to achieve company goals
Job Requirements:
Education: SPM level and above
(Fresh Graduate welcome to apply - PAID TRAINING Provided)
Eligibility: Malaysian citizens or relevant residency status
Immediate Availability: September & October 2026
If you're passionate about providing exceptional customer support and thrive in a fast-paced environment, we’d love to hear from you!
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