EMS Program Lead: Cross-Functional Delivery

Cape Manufacturing (M) Sdn Bhd; Kulai; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

AWS

Medical coverage

Dental & Optical

Transport, Attendance & Phone Allow an

Job summary

Cape Manufacturing (M) Sdn Bhd in Johor is seeking a Program Manager to own key customer programs in a fast-paced EMS environment. You will lead cross-functional teams across engineering, procurement, quality, planning, and manufacturing to ensure successful program execution.

As the primary customer interface, you will manage milestones, risks, and profitability while coordinating schedules, changes, and capacity planning to meet customer expectations and drive continuous improvement.

Qualifications

• Bachelor’s degree in a related engineering or business discipline.
• 3–5 years of program or project management experience within EMS, PCBA, semiconductor, or box‑build manufacturing.
• Experience managing customer accounts, program reviews, and escalations.
• Good knowledge of EMS manufacturing processes, including SMT, PCB assembly, plastic injection moulding, final assembly, and box‑build packaging.

Responsibilities

• Act as the primary point of contact for key customer accounts regarding program status, delivery, quality, commercial matters, expectations, and escalations.
• Build and maintain strong customer relationships while ensuring customer requirements and commitments are fulfilled.
• Lead customer and internal program review meetings and provide regular updates to customers and management.
• Coordinate customer requirements, engineering changes, production schedules, and program priorities.
• Lead cross-functional teams involving NPI, Engineering, Procurement, Quality, Planning, and Manufacturing.
• Ensure the readiness of materials, tooling, equipment, documentation, and manufacturing processes.
• Manage program timelines, milestones, deliverables, risks, and contingency plans.
• Monitor On-Time Delivery, production yield, inventory levels, customer satisfaction, and overall program performance.
• Work closely with relevant departments to resolve production, material, quality, and delivery issues.
• Support capacity planning, resource allocation, and material-readiness activities.
• Monitor program profitability, revenue, costs, pricing, and margin performance.
• Review product costing and quotations while identifying cost‑saving opportunities.
• Support budget planning, revenue forecasting, and the management of program‑related financial risks.
• Ensure customer quality requirements and specifications are properly understood and implemented.
• Coordinate corrective and preventive actions, customer audits, and quality‑improvement activities.
• Drive continuous improvement initiatives to enhance productivity, efficiency, quality, and cost performance.
• Identify and manage risks involving the supply chain, production, quality, and delivery.
• Escalate critical program issues to management and ensure timely corrective action.

Skills

Leadership

Communication

Negotiation

Presentation

Stakeholder management

Risk management

Cross-functional leadership

Project management

Analytical thinking

Education

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Electronics Engineering, Business Administration, Supply Chain Management, or related discipline

Tools

SAP

Oracle

Excel

PowerPoint

Job description

Cape Manufacturing (M) Sdn Bhd in Johor is seeking a Program Manager to own key customer programs in a fast-paced EMS environment. You will lead cross-functional teams across engineering, procurement, quality, planning, and manufacturing to ensure successful program execution.

As the primary customer interface, you will manage milestones, risks, and profitability while coordinating schedules, changes, and capacity planning to meet customer expectations and drive continuous improvement.