Senior Programme Lead – Customer Delivery (EMS)

CAPE EMS BERHAD; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

AWS / 13th month salary

Medical coverage

Dental & Optical benefits

Transport allowance

Attendance & Phone allowances

Job summary

Cape EMS Berhad, based in Senai, Johor, seeks a Program Executive to lead customer programmes from initiation to mass production. You will manage schedules, deliverables and customer communications, interfacing across Production, Engineering and Finance to ensure on-time, on-budget delivery.

You will coordinate NPI/ECO/ECN actions, build strong client relationships and monitor programme performance in a fast-paced, international EMS environment.

Qualifications

• Bachelor's Degree in a relevant field.
• At least 3 years of experience in programme management.
• Experience in Electronics Manufacturing Services (EMS) industry or related electronics/manufacturing environment.
• Demonstrated ability to lead programmes and act as a key interface between a company and its customers.
• Working knowledge of manufacturing operations, production planning, shipment coordination, NPI and ECO/ECN processes.
• Strong financial awareness and ability to monitor revenue, costs and budgets.
• Proficiency in Microsoft Excel and PowerPoint; ERP/MRP system experience is an advantage.

Responsibilities

• Lead and manage assigned customer programmes from initiation through mass production and ongoing delivery.
• Serve as the primary interface between the Company and customers for requirements, schedules, changes and escalations.
• Build and maintain strong customer relationships and address inquiries promptly and professionally.
• Plan, coordinate and lead internal and customer programme meetings; document decisions and assign action owners.
• Collaborate with Production, Planning, Engineering, Quality, Supply Chain, Procurement, NPI, Finance and Logistics to achieve objectives.
• Monitor overall status of programmes including timelines, resources, readiness, quality and delivery, and follow up actions.
• Track financial status including revenue, costs, budget performance and variances in coordination with Finance.
• Monitor demand, POs, forecasts, revenue, production plans and shipments; maintain programme records.
• Coordinate ECO/ECN implementations and customer communications.

Skills

Programme management

Customer coordination

Cross-functional collaboration

Financial awareness

Excel

PowerPoint

Education

Bachelor's Degree in Business Administration, Economics, Engineering, Project Management or a relevant field

Tools

ERP/MRP systems

Customer portals

Databases

Purchase order management

Job description

Cape EMS Berhad, based in Senai, Johor, seeks a Program Executive to lead customer programmes from initiation to mass production. You will manage schedules, deliverables and customer communications, interfacing across Production, Engineering and Finance to ensure on-time, on-budget delivery.

You will coordinate NPI/ECO/ECN actions, build strong client relationships and monitor programme performance in a fast-paced, international EMS environment.