Email & Chat Support Only- Mandarin Speaker

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; Presencial; MYR 33.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language allowance

Performance incentives

Career growth opportunities

Medical benefits

Annual leave

Modern office in GTower

Descripción de la vacante

Teleperformance Malaysia Sdn Bhd is seeking a Mandarin-speaking Non-Voice Customer Support Representative to assist customers via live chat and email, without on-call duties. You will provide timely, accurate, and professional support in Mandarin and English to ensure an outstanding customer experience.

Based at GTower, Ampang Park, KL, you may work rotational shifts including weekends and public holidays. Fresh graduates are welcome; language allowances, incentives, career growth, and medical

Formación

• Mandarin reading, writing and speaking fluency.
• English communication ability.
• SPM, Diploma or Degree qualification.
• Fresh graduates are encouraged to apply.
• Experience in customer service, email, or chat is an advantage.
• Strong written communication and typing skills.
• Able to work independently and as part of a team.

Responsabilidades

• Respond to customer enquiries via live chat and email in Mandarin and English.
• Resolve issues while maintaining high service quality.
• Investigate and troubleshoot using internal systems and knowledge bases.
• Escalate complex cases to relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Meet productivity, quality, and customer satisfaction targets.
• Stay updated with product knowledge, policies, and process changes.

Conocimientos

Mandarin fluency

English communication

Typing skills

Teamwork

Educación

SPM / Diploma / Degree

Descripción del empleo

Email & Chat Support Only- Mandarin Speaker

Looking for a role where you can use your Mandarin skills without being on calls? Join our team as a Non-Voice Customer Support Representative! You'll assist customers through live chat and email, providing timely, accurate, and professional support while ensuring an outstanding customer experience.

What You'll Do

Respond to customer enquiries via live chat and email in Mandarin and English.

Resolve customer issues efficiently while maintaining high service quality.

Investigate and troubleshoot customer concerns using internal systems and knowledge bases.

Escalate complex cases to the relevant teams when necessary.

Maintain accurate records of customer interactions.

Meet individual and team productivity, quality, and customer satisfaction targets.

Stay updated with product knowledge, policies, and process changes.

What We're Looking For

Fluent in Mandarin (reading, writing, and speaking) and able to communicate in English.

Minimum SPM, Diploma, or Degree qualification.

Fresh graduates are encouraged to apply.

Previous experience in customer service, email, or chat support is an added advantage.

Strong written communication and typing skills.

Good problem-solving ability and attention to detail.

Able to work independently and as part of a team.

Willing to work rotational shifts, including weekends and public holidays.

Why Join Us?

Competitive salary with attractive language allowance.

Performance-based incentives.

Career growth and internal promotion opportunities.

Supportive and inclusive work environment.

Medical benefits and annual leave.

Work at a modern office in Gtower, Ampang Park , KL

Ready to Join?

If you're passionate about helping customers and enjoy communicating through chat and email, we'd love to hear from you.

About the Company

TP (Formerly Known As Teleperformance) TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.