Content Moderator (Bahasa Melayu & English Support)

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Benefits offered by this job

SOCSO & EPF contributions

Annual & Medical Leave

Medical & Insurance coverage

Job summary

Teleperformance Malaysia is seeking a Content Moderator to join our team in Petaling Jaya. The role involves reviewing and moderating user-generated content in Bahasa Melayu and English to ensure a safe online environment.

Key duties include enforcing policies, removing inappropriate content, and providing feedback to improve moderation processes. The position requires strong attention to detail, good judgment, and effective communication within cross-functional teams.

Qualifications

• Proficiency in Bahasa Melayu and English.
• Strong attention to detail and content evaluation skills.
• Good judgment and problem-solving ability.
• Familiarity with moderation standards (preferred).
• Strong communication and teamwork skills.
• Ability to handle sensitive content professionally.

Responsibilities

• Review and moderate user-generated content in line with company policies.
• Identify and remove inappropriate, offensive, or harmful content promptly.
• Provide feedback to improve moderation processes.
• Collaborate with cross-functional teams on complex issues.
• Maintain accurate moderation records and documentation.
• Stay updated on content moderation trends and best practices.

Skills

Bilingual: Bahasa Melayu & English

Job description

Teleperformance Malaysia is looking for a dedicated Content Moderator to join our team in Petaling Jaya. In this role, you will help ensure a safe and positive online environment by reviewing and moderating user-generated content in both Bahasa Melayu and English.

Key Responsibilities

• Review and moderate user-generated content in line with company policies
• Identify and remove inappropriate, offensive, or harmful content promptly
• Provide feedback to improve moderation processes
• Collaborate with cross-functional teams on complex issues
• Maintain accurate moderation records and documentation
• Stay updated on content moderation trends and best practices

Requirements

• Proficiency in Bahasa Melayu and English
• Strong attention to detail and content evaluation skills
• Good judgment and problem-solving ability
• Familiarity with moderation standards (preferred)
• Strong communication and teamwork skills
• Ability to handle sensitive content professionally

Schedule: 5 days/week

Hours: 24/7 rotational shifts (9 hours/day including 1-hour break)

Salary & Benefits

• Basic Salary: Up to RM 3,000 to RM 4,000
• SOCSO & EPF contributions
• Annual & Medical Leave
• Medical & Insurance coverage

Why Join Us?

We offer a supportive work environment, competitive compensation, and strong career development opportunities while prioritizing employee well-being and work-life balance.

About Us

Teleperformance Malaysia is a global leader in customer experience and business process outsourcing, delivering exceptional service through a passionate and talented workforce.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Do you have any leave planned in the next 6 months?
• How much notice are you required to give your current employer?

Business Support Services More than 10, 000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.