Customer Service Representative- English & Bahasa Melayu Speakers

Teleperformance Malaysia Sdn Bhd; Ipoh; Sur place; MYR 24 000 - 38 000; Plein temps

Résumé du poste

Teleperformance Malaysia Sdn Bhd is hiring a Customer Service Representative (English) based in Penang Island. You will handle inquiries across phone, email, and chat, providing professional and efficient support in both English and Bahasa Melayu.

Fresh graduates are welcome; a SPM or Diploma and above is acceptable. You will work on rotational shifts, including weekends and public holidays, on-site in Penang, with opportunities to grow in a multilingual, global services environment.

Qualifications

• SPM or Diploma and above.
• Fluent in both English and Bahasa Melayu, with good verbal and written communication skills.
• Fresh graduates are encouraged to apply; customer service experience will be an added advantage.
• Good problem-solving and interpersonal skills.
• Able to work in a fast-paced environment.
• Willing to work on-site in Penang Island.
• Willing to work on rotational shifts, including weekends and public holidays where required.

Responsabilités

• Handle customer enquiries and provide support via phone, email, and chat.
• Assist customers with questions, requests, complaints, and service-related issues.
• Provide accurate information and effective solutions to resolve customer concerns.
• Maintain a professional and positive attitude when interacting with customers.
• Ensure customer enquiries are handled within the required service standards and timelines.
• Escalate complex issues to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow-up actions.
• Work closely with team members to achieve customer satisfaction and operational targets.

Connaissances

English

Bahasa Melayu

Formation

SPM or Diploma and above

Description du poste

Customer Service Representative- English (Based in Penang)

Job Summary

We are looking for Customer Service Representatives who are fluent in English and Bahasa Melayu to provide professional and efficient customer support. The ideal candidates should have good communication skills, a positive attitude, and the ability to handle customer enquiries across different communication channels.

Key Responsibilities

Handle customer enquiries and provide support via phone, email, and chat.

Assist customers with questions, requests, complaints, and service-related issues.

Provide accurate information and effective solutions to resolve customer concerns.

Maintain a professional and positive attitude when interacting with customers.

Ensure customer enquiries are handled within the required service standards and timelines.

Escalate complex issues to the relevant departments when necessary.

Maintain accurate records of customer interactions and follow-up actions.

Work closely with team members to achieve customer satisfaction and operational targets.

Requirements

SPM or Diploma and above.

Fluent in both English and Bahasa Melayu, with good verbal and written communication skills.

Fresh graduates are encouraged to apply; customer service experience will be an added advantage.

Good problem-solving and interpersonal skills.

Able to work in a fast-paced environment.

Willing to work on-site in Penang Island.

Willing to work on rotational shifts, including weekends and public holidays where required.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.