Email & Chat Support Only- Mandarin Speaker

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 34,000 - 60,000; Full time

Benefits offered by this job

Language allowance

Incentives

Career growth & internal promotion

Medical benefits

Annual leave

Office at One Precinct, Bayan Lepas

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Mandarin-speaking Non-Voice Customer Support Representative to handle live chat and email inquiries in Mandarin and English. You will resolve issues, document interactions, and escalate complex cases while delivering high-quality service.

This role requires fluency in Mandarin and English, a minimum qualification of SPM/ Diploma/ Degree, and the ability to work rotational shifts including weekends and public holidays.

Qualifications

• Fluent in Mandarin (reading, writing and speaking) and able to communicate in English.
• Strong written communication and typing skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Respond to customer enquiries via live chat and email in Mandarin and English.
• Resolve customer issues efficiently while maintaining high service quality.
• Investigate and troubleshoot customer concerns using internal systems and knowledge bases.
• Escalate complex cases to the relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Meet individual and team productivity, quality, and customer satisfaction targets.
• Stay updated with product knowledge, policies, and process changes.

Skills

Mandarin

English

Typing

Education

SPM/ Diploma/ Degree

Job description

Email & Chat Support Only- Mandarin Speaker

Looking for a role where you can use your Mandarin skills without being on calls? Join our team as a Non-Voice Customer Support Representative! You'll assist customers through live chat and email, providing timely, accurate, and professional support while ensuring an outstanding customer experience.

What You'll Do

Respond to customer enquiries via live chat and email in Mandarin and English.

Resolve customer issues efficiently while maintaining high service quality.

Investigate and troubleshoot customer concerns using internal systems and knowledge bases.

Escalate complex cases to the relevant teams when necessary.

Maintain accurate records of customer interactions.

Meet individual and team productivity, quality, and customer satisfaction targets.

Stay updated with product knowledge, policies, and process changes.

What We're Looking For

Fluent in Mandarin (reading, writing, and speaking) and able to communicate in English.

Minimum SPM, Diploma, or Degree qualification.

Fresh graduates are encouraged to apply.

Previous experience in customer service, email, or chat support is an added advantage.

Strong written communication and typing skills.

Good problem-solving ability and attention to detail.

Able to work independently and as part of a team.

Willing to work rotational shifts, including weekends and public holidays.

Why Join Us?

• Competitive salary with attractive language allowance.
• Performance-based incentives.
• Career growth and internal promotion opportunities.
• Supportive and inclusive work environment.
• Medical benefits and annual leave.
• Work at a modern office in One Precinct, Bayan Lepas.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.