Customer Service Representative- English & Bahasa Melayu (Based in Penang)

Teleperformance Malaysia Sdn Bhd; Kuala Kedah; On-site; MYR 24,000 - 36,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang Island is seeking a Customer Service Representative fluent in English and Bahasa Melayu to deliver professional support across phone, email and chat channels.

Fresh graduates are welcome, with SPM or Diploma and above; strong communication, problem solving, and the ability to thrive in a fast-paced environment are expected. The role requires on-site work and rotating shifts, including weekends and public holidays when necessary.

Qualifications

• SPM or Diploma and above.
• Fluent in English and Bahasa Melayu with strong communication.
• Fresh graduates are welcome; customer service experience is a plus.
• Good problem-solving and interpersonal skills.
• Able to work in a fast-paced environment.
• Willing to work on-site in Penang Island and rotate shifts.

Responsibilities

• Handle customer enquiries and provide support via phone, email, and chat.
• Assist customers with questions, requests, complaints, and service-related issues.
• Provide accurate information and effective solutions to resolve customer concerns.
• Maintain a professional and positive attitude when interacting with customers.
• Ensure customer enquiries are handled within the required service standards and timelines.
• Escalate complex issues to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow-up actions.
• Work closely with team members to achieve customer satisfaction and operational targets.

Skills

Fluent English

Fluent Bahasa Melayu

Communication skills

Problem solving

Education

SPM or Diploma and above

Job description

Customer Service Representative- English & Bahasa Melayu (Based in Penang)

Job Summary

We are looking for Customer Service Representatives who are fluent in English and Bahasa Melayu to provide professional and efficient customer support. The ideal candidates should have good communication skills, a positive attitude, and the ability to handle customer enquiries across different communication channels.

Key Responsibilities

Handle customer enquiries and provide support via phone, email, and chat.

Assist customers with questions, requests, complaints, and service-related issues.

Provide accurate information and effective solutions to resolve customer concerns.

Maintain a professional and positive attitude when interacting with customers.

Ensure customer enquiries are handled within the required service standards and timelines.

Escalate complex issues to the relevant departments when necessary.

Maintain accurate records of customer interactions and follow-up actions.

Work closely with team members to achieve customer satisfaction and operational targets.

Requirements

SPM or Diploma and above.

Fluent in both English and Bahasa Melayu, with good verbal and written communication skills.

Fresh graduates are encouraged to apply; customer service experience will be an added advantage.

Good problem-solving and interpersonal skills.

Able to work in a fast-paced environment.

Willing to work on-site in Penang Island.

Willing to work on rotational shifts, including weekends and public holidays where required.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

What can I earn as a Customer Service Representative