B2B Sales Representative - English Speaking

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 56,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is a multilingual hub delivering customer experience services across 20+ languages. As part of Teleperformance, the group supports growth and has GPTW recognition.

The Malaysia site emphasizes innovation in AI and employee engagement, with a global footprint and diverse client partnerships. The role focuses on inbound sales consulting, resolving issues, and guiding customers to suitable solutions.

Qualifications

• Ability to uncover and understand complex business requirements and craft custom solutions.
• Ability to understand and articulate technical concepts and translate them into industry- or business-relevant terms.
• Superior verbal and written communication skills.
• Ability to operate in an ambiguous and fast-paced environment.
• Minimum 1 year of B2B sales experience; fintech/tech exp is a plus.
• Strong interest in technology; familiarity with Salesforce.
• Permanent night shift or rotational shifts.

Responsibilities

• Handle incoming calls using proper sales and customer service practices.
• Use a consultative approach to identify needs and propose solutions for new products and services.
• Resolve issues within our support scope, guiding toward third-party solutions or paid consultations.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Skills

Verbal communication

Written communication

B2B sales experience

Tech affinity

Tools

Salesforce

Job description

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Handle incoming calls using proper sales and customer service practices throughout the interaction.

Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.

Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.

Troubleshoot client products to ensure a one-call resolution.

Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.

Open to working in rotational shifts.

Qualifications

Ability to uncover and understand complex business requirements and craft custom solustions

Ability to understand and articulate technical concepts and translate them into industry-or business -relevant terms

Superior verbal and written communication skills

Ability to operate in an ambiguous and fast-paced environment

Minimum 1 year of B2Bsales experience, any previous experience of working with fintechs, and tech companies is a plus

Strong interest in and capability with technology

Familiarity with salesforces

Permanent night shift OR Rotational shift working

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have experience in a sales role?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Inbound Sales Consultant?
• How would you rate your English language skills?

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

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