Work From Home - Technical Support (Cantonese) - 粤语客户服务专员

Teleperformance Malaysia Sdn Bhd; Ipoh; Remote; MYR 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Career development

Flexible work arrangements

Team-building activities

Zusammenfassung

Teleperformance Malaysia Sdn Bhd is seeking a Customer Service Advisor to join our Penang team for an on-site training program of 4-6 weeks, with accommodation provided. The role concentrates on Cantonese-language customer support in a fast-paced environment and offers a strong start for career development.

You will handle calls, provide accurate information, resolve inquiries, and escalate complex issues when needed while maintaining thorough records and aiming to improve overall service

Qualifikationen

• Fluency in Cantonese and strong communication skills.
• Experience in customer service or call center is preferred but not required.
• Ability to handle multiple tasks in a fast-paced environment.
• Proactive problem-solving and customer-first mindset.
• Competence with computer systems and basic software applications.

Aufgaben

• Answer incoming calls from customers in a professional manner.
• Provide accurate and timely information about products and services.
• Resolve inquiries and complaints to ensure a positive experience.
• Identify and escalate complex issues to the appropriate team.
• Maintain detailed records of interactions and follow up as needed.
• Seek ways to continuously improve customer satisfaction.

Kenntnisse

Cantonese fluency

Customer service

Communication skills

Multi-tasking

Problem-solving

Computer literacy

Tools

CRM/Call center software

Jobbeschreibung

On-site Training in Penang (4-6 weeks) - Accommodation Provided!

About the role We are seeking a talented and customer-focused Customer Service Advisor to join our dynamic team at TP Malaysia Sdn Bhd' in Penang. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support in Cantonese. This full-time position is an excellent opportunity to develop your skills in a fast-paced, collaborative environment.

What you'll be doing

• Answering incoming calls from customers in a professional and courteous manner
• Providing accurate and timely information to customers about our products and services
• Resolving customer inquiries and complaints effectively, ensuring a positive customer experience
• Identifying and escalating any complex issues to the appropriate team members
• Maintaining detailed records of customer interactions and following up as needed
• Continuously seeking ways to improve customer satisfaction and the overall service delivery

What we're looking for

• Fluency in spoken Cantonese, with excellent communication and interpersonal skills
• Strong customer service orientation, with the ability to provide empathetic and efficient support
• Ability to work in a fast-paced environment and multi-task effectively
• Problem-solving skills and a commitment to finding the best solutions for customers
• Proficiency in using computer systems and software applications
• Previous experience in a customer service or call centre role is preferred, but not essential

What we offer

• Comprehensive medical and health insurance coverage
• Opportunities for career advancement and professional development
• Flexible work arrangements, including the ability to work from home
• A vibrant and inclusive company culture, with regular social events and team-building activities

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

TP Malaysia is a leading provider of customer service and support solutions, with a global presence in over 80 countries. Our mission is to deliver exceptional customer experiences through innovative technology and a highly skilled workforce. As a company, we are committed to fostering a diverse and inclusive work environment that empowers our employees to reach their full potential.