Egg Sales Coordination Executive

HUAT LAI RESOURCES BERHAD; Malacca City; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Supportive team environment

Job summary

HUAT LAI RESOURCES BERHAD in Melaka is seeking a proactive Sales Coordination/Customer Service professional to manage egg orders, confirm grades, quantities, prices and delivery requirements, and liaise with sales, production, warehouse and transport teams.

You will monitor orders, update customers on status, handle enquiries and complaints, and maintain accurate records while supporting onboarding and account coordination. Familiarity with Excel/Word and order management systems is a plus.

Qualifications

• Experience in sales coordination or customer service, preferably in the food, agriculture or FMCG sector.
• Strong communication, organisational and problem-solving skills.
• Proficient in Microsoft Excel and Word; familiarity with order management systems is an advantage.
• Accurate, customer-focused and able to manage multiple priorities.
• Diploma or degree in a related field is an advantage.

Responsibilities

• Process customer orders, confirming egg grades, quantities, prices and delivery requirements.
• Coordinate stock allocation, order preparation and delivery schedules.
• Monitor orders and update customers on delivery status or changes.
• Handle customer enquiries, complaints, returns and order discrepancies.
• Maintain accurate sales orders, invoices, delivery documents and customer records.
• Prepare sales reports and support customer onboarding and account coordination.

Skills

Communication skills

Organisational skills

Problem-solving

Excel

Word

Order management systems

Multitasking

Customer-focused

Education

Diploma/degree in related field

Tools

Microsoft Excel

Microsoft Word

Order management systems

Job description

Manage customer egg orders, coordinate stock availability and deliveries, and handle enquiries and complaints. Work closely with sales, production, warehouse and transport teams to ensure accurate and timely order fulfilment.

Key responsibilities

Process customer orders, confirming egg grades, quantities, prices and delivery requirements.

Coordinate stock allocation, order preparation and delivery schedules.

Monitor orders and update customers on delivery status or changes.

Handle customer enquiries, complaints, returns and order discrepancies.

Maintain accurate sales orders, invoices, delivery documents and customer records.

Prepare sales reports and support customer onboarding and account coordination.

Requirements

Experience in sales coordination or customer service, preferably in the food, agriculture or FMCG sector.

Strong communication, organisational and problem-solving skills.

Proficient in Microsoft Excel and Word; familiarity with order management systems is an advantage.

Accurate, customer-focused and able to manage multiple priorities.

Diploma or degree in a related field is an advantage.

What we offer

Competitive remuneration based on experience and qualifications, on-the-job training, career development opportunities and a supportive team environment.

About us

HUAT LAI RESOURCES BERHAD is an established Malaysian agricultural company involved in egg production and distribution, committed to quality, reliability and customer service.

Agriculture, Forestry & Fishing 5,001-10,000 employees

From humble beginnings as a 15-acre layer farm in Serkam, Melaka, we have grown to become one of Malaysia's prominent poultry production companies. Our success relies on our core values of commitment to excellence, advancing our technologies and creating value for our shareholders, crew and communities.

What sets us apart is our specialist skills and diverse product portfolio that includes poultry farming, broiler production, eggs supply and sales, poultry feed and paper egg tray manufacturing. All our meat and poultry products are from livestock reared to strict standards of animal welfare and accredited by the Ministry of Agriculture under Malaysia Agriculture Animal Practices.

From humble beginnings as a 15-acre layer farm in Serkam, Melaka, we have grown to become one of Malaysia's prominent poultry production companies. Our success relies on our core values of commitment to excellence, advancing our technologies and creating value for our shareholders, crew and communities.

What sets us apart is our specialist skills and diverse product portfolio that includes poultry farming, broiler production, eggs supply and sales, poultry feed and paper egg tray manufacturing. All our meat and poultry products are from livestock reared to strict standards of animal welfare and accredited by the Ministry of Agriculture under Malaysia Agriculture Animal Practices.