E-Commerce Executive

Al-Ikhsan Sports Sdn Bhd; Selangor; On-site; MYR 42,000 - 64,000; Full time

Job summary

Jora Malaysia is seeking an E-Commerce Executive to oversee daily operations across Website, Shopee, TikTok Shop and other marketplaces. You will manage product listings, promotions and campaigns, while coordinating with warehousing, marketing and customer service to ensure efficient order fulfilment and high performance.

Responsibilities include live operation support, website merchandising and CRM campaigns to boost sales and engagement.

Responsibilities

• Manage daily e-commerce operations across Website, Shopee, TikTok Shop and other marketplaces.
• Upload and maintain product listings, including product titles, descriptions, pricing, images, stock availability and promotions.
• Plan and execute monthly campaigns, flash sales, vouchers, bundles and platform mega campaigns (e.g. 9.9, 10.10, 11.11).
• Monitor daily sales performance, traffic, conversion rate, average order value (AOV) and campaign performance.
• Coordinate with warehouse and operations teams to ensure orders are processed, packed and shipped within marketplace SLA.
• Monitor inventory and stock availability to minimise overselling, out-of-stock issues and order cancellations.
• Support TikTok/Shopee Live operations, including product selection, pricing, vouchers, live schedules and host coordination.
• Work closely with the graphic designer/marketing team on banners, product visuals, campaign assets and promotional content.
• Execute website merchandising, ensuring new arrivals, best sellers, promotions and key products receive strong visibility.
• Support CRM activities, including abandoned-cart campaigns, customer broadcasts, vouchers and customer re-engagement.
• Monitor marketplace health, including late shipment rate, cancellation rate, violations, ratings and customer complaints.
• Coordinate with customer service to resolve order, return, refund and product-related issues.
• Conduct competitor and pricing analysis to identify promotional and assortment opportunities.
• Prepare weekly/monthly e-commerce reports covering sales, campaign performance, stock movement and key KPIs.
• Support the E-Commerce Manager on sales growth initiatives, marketplace optimisation and other ad-hoc e-commerce projects.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

An E-Commerce Executive manages daily e-commerce operations across multiple platforms including Website, Shopee, TikTok Shop and other marketplaces, overseeing product listings, campaigns, sales performance and inventory management.

Key Responsibilities

• Manage daily e-commerce operations across Website, Shopee, TikTok Shop and other marketplaces.
• Upload and maintain product listings, including product titles, descriptions, pricing, images, stock availability and promotions.
• Plan and execute monthly campaigns, flash sales, vouchers, bundles and platform mega campaigns (e.g. 9.9, 10.10, 11.11).
• Monitor daily sales performance, traffic, conversion rate, average order value (AOV) and campaign performance.
• Coordinate with warehouse and operations teams to ensure orders are processed, packed and shipped within marketplace SLA.
• Monitor inventory and stock availability to minimise overselling, out-of-stock issues and order cancellations.
• Support TikTok/Shopee Live operations, including product selection, pricing, vouchers, live schedules and host coordination.
• Work closely with the graphic designer/marketing team on banners, product visuals, campaign assets and promotional content.
• Execute website merchandising, ensuring new arrivals, best sellers, promotions and key products receive strong visibility.
• Support CRM activities, including abandoned-cart campaigns, customer broadcasts, vouchers and customer re-engagement.
• Monitor marketplace health, including late shipment rate, cancellation rate, violations, ratings and customer complaints.
• Coordinate with customer service to resolve order, return, refund and product-related issues.
• Conduct competitor and pricing analysis to identify promotional and assortment opportunities.
• Prepare weekly/monthly e-commerce reports covering sales, campaign performance, stock movement and key KPIs.
• Support the E-Commerce Manager on sales growth initiatives, marketplace optimisation and other ad-hoc e-commerce projects.

Key KPIs

Sales Achievement | Conversion Rate | Traffic | AOV | Sell-Through | Order Fulfilment SLA | Cancellation Rate | Campaign Performance | Stock Availability | Marketplace Health