E-Commerce Key Account Manager

Sinma Digital Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 100,000; Full time

Job summary

Sinma Digital Sdn Bhd in Shah Alam is seeking a results-driven E-Commerce Key Accounts Executive/Manager to lead our online merchant relationships and drive revenue growth. Based on-site in Elmina, you will develop sales strategies for Shopee, Lazada and TikTok Shop, monitor performance, coordinate with supply chain, analyze data, and collaborate with internal teams to optimize campaigns and promotions.

The ideal candidate has 2-3 years in eCommerce, strong Excel skills, and a proactive mindset

Qualifications

• Experience in Account Management, Business Development, or Client Relationship Management.
• Strong proficiency in e-Commerce platform operations (Shopee, Lazada, TikTok), campaign management, and online sales strategies.
• Analytical skills for monitoring sales performance and developing data-driven insights.
• Excellent communication, negotiation, and interpersonal skills for collaborating with team members and external stakeholders.
• Proficiency in using e-commerce tools and relevant software for managing operations and data.

Responsibilities

• Manage key accounts on e-commerce platforms and drive business growth.
• Develop and implement sales strategies for online channels.
• Monitor account performance and optimize campaigns.
• Coordinate with internal teams for supply chain and inventory oversight.
• Analyze sales data to identify trends and opportunities.
• Collaborate with stakeholders to drive promotional activities and campaigns.

Skills

Account management

E-commerce platform operations

Campaign management

Data-driven insights

Analytical skills

Communication skills

Negotiation

Multitasking

Self-motivation

Interpersonal skills

Education

Bachelor’s degree in Business, Marketing, E-commerce, or related field

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a full-time, on-site role based in Elmina, Shah Alam for an E-Commerce Key Accounts Executive/Manager. The role involves managing key accounts on e-commerce platforms, developing and implementing sales strategies, monitoring account performance, and ensuring business growth. Responsibilities also include coordinating with internal teams for supply chain and inventory oversight, analyzing sales data to identify trends, and ensuring excellent client and customer satisfaction. Collaboration with stakeholders to drive commercial campaigns and manage promotional activities will also form a core part of the role.

Qualifications

• Experience in Account Management, Business Development, or Client Relationship Management
• Strong proficiency in e-Commerce platform operations (Shopee, Lazada, TikTok), campaign management, and online sales strategies
• Analytical skills for monitoring sales performance and developing data-driven insights
• Effective communication, negotiation, and interpersonal skills for collaborating with team members and external stakeholders
• Proficiency in using e-commerce tools and relevant software for managing operations and data
• Self-motivated and goal-oriented with the ability to multitask and prioritize in a fast-paced environment
• Bachelor’s degree in Business, Marketing, E-commerce, or a related field
• Experience in the e-commerce or retail industry is an added advantage

Job Requirements

• Able to multitask, prioritize, and manage time efficiently
• Minimum 2-3 years of experience in eCommerce, digital marketing, or a related field.
• Strong analytical, number sense and problem-solving skills.
• Proficient in Microsoft Office (Excel *MUST*)
• Goal-oriented, organized team player while being a self-motivated person
• Faster learner and self-starter with a creative and proactive mindset
• Excellent interpersonal relationship skills
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person