eCommerce Executive
Innio Group Sdn Bhd
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Job summary
Jora Malaysia is seeking an eCommerce operations specialist to manage and optimize online stores across Shopee, Lazada, TikTok Shop, and other platforms. You will monitor sales, traffic, and conversion, and implement strategies to hit monthly targets.
The role requires a diploma or degree in eCommerce or related fields, 2–4 years of hands-on marketplace experience, strong data skills with Excel/Sheets, and the ability to collaborate with Marketing, Sales, and Support teams.
Qualifications
- Diploma or Bachelor's Degree in eCommerce, Digital Marketing, Marketing, Business, or related fields.
- 2–4 years of relevant experience in eCommerce / marketplace operations.
- Hands-on experience with Shopee, Lazada, TikTok Shop or other major eCommerce platforms.
- Strong understanding of online sales funnels, promotions, marketplace campaigns and consumer behaviour.
- Comfortable working with sales data, platform analytics and performance reports.
- Good analytical and problem-solving skills.
- Strong communication and coordination skills.
- Able to work independently and meet sales targets and deadlines.
- Proficient in Microsoft Excel / Google Sheets.
- Experience with TikTok Shop, Shopee Ads, Lazada Sponsored Solutions, Meta Ads, Google Ads or affiliate marketing will be an added advantage.
Responsibilities
- Manage and maintain company online stores across platforms such as Shopee, Lazada, TikTok Shop, Amazon or other relevant eCommerce platforms.
- Monitor daily sales, orders, traffic, conversion rates, product performance and customer behaviour.
- Develop and execute online sales strategies to achieve monthly and quarterly sales targets.
- Manage product listings, including titles, descriptions, images, pricing, promotions and inventory information.
- Plan and participate in platform campaigns, vouchers, discounts, bundles and other promotions.
- Monitor competitors, market trends, pricing strategies and consumer behaviour to identify new opportunities.
- Analyse eCommerce performance data and prepare regular reports with actionable recommendations.
- Work closely with Marketing, Sales, Warehouse and Customer Service teams to ensure smooth online operations.
- Monitor customer reviews, enquiries and feedback, and coordinate with relevant teams to improve satisfaction.
- Coordinate with platform representatives, agencies, KOLs/KOCs and other external partners as needed.
- Identify opportunities to improve product ranking, traffic, conversion rate and overall performance.
- Stay updated on changes in eCommerce platforms, algorithms, platform policies and trends.
- Support livestreaming, affiliate marketing, KOL/KOC campaigns and other digital commerce initiatives when required.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Manage and maintain company online stores across platforms such as Shopee, Lazada, TikTok Shop, Amazon or other relevant eCommerce platforms. Monitor daily sales, orders, traffic, conversion rates, product performance and customer behaviour. Develop and execute online sales strategies to achieve monthly and quarterly sales targets.
Manage product listings, including product titles, descriptions, images, pricing, promotions and inventory information
Plan and participate in platform campaigns, flash sales, vouchers, discounts, bundles and other promotional activities
Monitor competitors, market trends, pricing strategies and consumer behaviour to identify new business opportunities
Analyse eCommerce performance data and prepare regular reports with actionable recommendations
Work closely with Marketing, Sales, Warehouse and Customer Service teams to ensure smooth online operations
Monitor customer reviews, enquiries and feedback, and work with relevant teams to improve customer satisfaction
Coordinate with platform representatives, agencies, KOLs/KOCs and other external partners when required
Identify opportunities to improve product ranking, traffic, conversion rate and overall online store performance
Stay updated on changes in eCommerce platforms, algorithms, platform policies and emerging online shopping trends
Support livestreaming, affiliate marketing, KOL/KOC campaigns and other digital commerce initiatives when required
Diploma or Bachelor's Degree in eCommerce, Digital Marketing, Marketing, Business, or related fields
At least 2–4 years of relevant experience in eCommerce / marketplace operations
Hands-on experience with Shopee, Lazada, TikTok Shop or other major eCommerce platforms
Strong understanding of online sales funnels, promotions, marketplace campaigns and consumer behaviour
Comfortable working with sales data, platform analytics and performance reports
Good analytical and problem-solving skills
Strong communication and coordination skills
Able to work independently and meet sales targets and deadlines
Proficient in Microsoft Excel / Google Sheets
Experience with TikTok Shop, Shopee Ads, Lazada Sponsored Solutions, Meta Ads, Google Ads or affiliate marketing will be an added advantage
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