E-Commerce Manager

Maxwell Pharma; Selangor; On-site; MYR 78,000 - 123,000; Full time

Job summary

Garden of EDEN seeks an E-commerce Manager to transform its online business into a scalable, profitable operation. You will lead the E-Commerce Executive and Social Media Executive, overseeing all digital channels including website, Shopee, Lazada, TikTok Shop, Meta Ads, affiliate programs, influencer/KOL ecosystem, digital agencies, and CRM/retention systems.

Responsibilities include revenue ownership, platform profitability analysis, budget planning, and growth strategy development, with a

Qualifications

• Understanding CAC, CPA, ROAS, and LTV is essential.
• Ability to translate data into growth strategies and actionable plans.
• Experience building brand and retention programs across channels.

Responsibilities

• Own revenue, profitability, budgeting, and growth planning for online business.
• Lead e-commerce and social media teams to optimize Shopify, Shopee, Lazada and TikTok Shop.
• Plan campaigns, manage budgets, analyze channel profitability, and forecast growth.

Skills

CAC/CPA/ROAS/LTV understanding

Digital marketing analytics

Brand positioning

Tools

Shopify

Shopee

Lazada

TikTok Shop

Meta Ads

CRM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The E-Commerce Manager will be responsible for transforming Garden of EDEN's online business into a scalable, profitable operation. This role manages the E-Commerce Executive and Social Media Executive, overseeing all digital channels including website, Shopee, Lazada, TikTok Shop, Meta Ads, affiliate programs, influencer/KOL ecosystem, digital agencies, and CRM/retention systems.

Key responsibilities

Full ownership of revenue, profitability, budget planning, sales forecasting, and digital investment efficiency

Monthly sales targets, platform profitability analysis, budget allocation, revenue forecasting, and growth strategy development

Oversee Shopify website, Shopee, Lazada, and TikTok Shop with responsibility for product listings, SEO optimization, conversion optimization, campaign planning, mega campaign execution, platform relationship management, and traffic growth

Manage Meta Ads, TikTok Ads, Shopee CPA, and retargeting funnels with focus on ad budget optimization, campaign scaling, performance analysis, agency management, and creative testing frameworks

Promotional planning, pricing architecture, bundle creation, margin management, campaign ROI, and channel conflict prevention

Build brand beyond discounting, improve trust, clinical proof communication, and consistent premium positioning

TikTok affiliate scaling, KOL recruitment, ROI management, content partnerships, and UGC systems

EDM, WhatsApp CRM, loyalty strategy, repeat purchase systems, upsell journey, and retention funnel management

About you

Must understand CAC, CPA, ROAS, LTV, and funnel efficiency