Customer Service Exec: Relocate to Sungai Petani (VC/Chat)

SUMMITNEXT TECHNOLOGIES SDN. BHD.; Perlis; On-site; MYR 20,000 - 29,000; Full time

Benefits offered by this job

KPI incentive up to RM250/month based」

OT opportunities

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive in Perlis who is willing to relocate to Sungai Petani, Kedah. The role supports an e-commerce platform with voice, email and live chat channels in a full-time, office-based setting.

Responsibilities include handling inquiries, processing orders/payments/refunds, and delivering excellent customer service while meeting targets. Rotational shifts, including weekends and public holidays, are required.

Qualifications

• Minimum SPM qualification or equivalent.
• Relocation willing to Sungai Petani, Kedah.
• Good communication in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving with a customer-focused mindset.
• Able to work on rotational shifts including weekends/public holidays.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bahasa Malaysia

English

Communication

Problem-solving

Adaptability

Education

SPM

Job description

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive in Perlis who is willing to relocate to Sungai Petani, Kedah. The role supports an e-commerce platform with voice, email and live chat channels in a full-time, office-based setting.

Responsibilities include handling inquiries, processing orders/payments/refunds, and delivering excellent customer service while meeting targets. Rotational shifts, including weekends and public holidays, are required.