E-Commerce Customer Service Executive (Relocate to Kedah)

SummitNext

Sungai Petani

Ibrido

MYR 20.000 - 24.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive (Voice, Email, Live Chat) to join our team in Sungai Petani, Kedah.

This is a full-time, office-based role requiring relocation from Sarawak, with rotational shifts including weekends and public holidays. You will handle customer inquiries, assist with orders, payments, refunds, and deliveries, and strive to meet performance targets. Base pay is RM2,000 per month, plus up to RM250 monthly KPI incentive; OT opportunities

Competenze

Minimum SPM qualification or equivalent.
Willing to relocate to Sungai Petani, Kedah.
Good communication skills in Bahasa Malaysia and English.
Fresh graduates welcomed; customer service experience is a plus.

Mansioni

Handle customer inquiries via chat and/or phone professionally and efficiently.
Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
Provide accurate information and effective solutions in accordance with policies and procedures.
Deliver excellent customer service to achieve customer satisfaction targets.
Meet performance targets such as productivity, handling and service quality.
Maintain accurate records of customer interactions and case resolutions.
Escalate complex issues to the relevant teams when necessary.
Protect customer information and comply with data security requirements.