Customer Service Executive - In-Office (Relocate to Kedah)

SummitNext; Sungai Petani; Hybrid; MYR 20,000 - 24,000; Full time

Job summary

SummitNext is seeking a Customer Service Executive to join our Sungai Petani, Kedah team. The office-based role requires relocation from Ipoh and offers a 5-day workweek with rotational shifts, including weekends and public holidays.

You will handle inquiries via chat, phone, and email, resolve issues related to orders and payments, and maintain accurate records. Fresh graduates are welcome; base pay is RM2,000 per month with performance incentives up to RM250.

Qualifications

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to handle customer inquiries professionally and work under pressure.
• Able to work on rotational shifts and rotational off days, including weekends and public holidays.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Communication skills

Adaptability

Customer service mindset

Problem-solving

Education

SPM or equivalent

Tools

Computer skills

Job description

SummitNext is seeking a Customer Service Executive to join our Sungai Petani, Kedah team. The office-based role requires relocation from Ipoh and offers a 5-day workweek with rotational shifts, including weekends and public holidays.

You will handle inquiries via chat, phone, and email, resolve issues related to orders and payments, and maintain accurate records. Fresh graduates are welcome; base pay is RM2,000 per month with performance incentives up to RM250.