Customer Service Executive - Voice & Chat, Kedah Relocation

SummitNext; Sungai Petani; Hybrid; MYR 20,000 - 24,000; Full time

Benefits offered by this job

OT opportunities

Incentive up to RM250/month

Job summary

SummitNext is seeking a Customer Service Executive to join our office-based team in Sungai Petani, Kedah. The role involves handling customer inquiries via chat, phone, and email, resolving orders, payments, refunds, and deliveries with a focus on service quality.

Based in Malaysia, you will work five days a week with rotational shifts, including weekends and public holidays. The position offers a base salary of RM2,000 per month plus up to RM250 monthly KPI incentives and OT opportunities where

Qualifications

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bahasa Malaysia proficiency

English communication

Customer service mindset

Problem-solving

Teamwork

Adaptability

Education

SPM or equivalent

Tools

CRM systems

Job description

SummitNext is seeking a Customer Service Executive to join our office-based team in Sungai Petani, Kedah. The role involves handling customer inquiries via chat, phone, and email, resolving orders, payments, refunds, and deliveries with a focus on service quality.

Based in Malaysia, you will work five days a week with rotational shifts, including weekends and public holidays. The position offers a base salary of RM2,000 per month plus up to RM250 monthly KPI incentives and OT opportunities where