E-Commerce Coordinator

Motor City Auto Parts Sdn Bhd; Seberang Perai; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Basic salary + performance bonus

Personal medical allowance

Dental allowance

Glasses allowance

Family medical allowance

Company Trip

Provide training

Birthday benefits

Provide opportunities and platforms

Job summary

Motor City Auto Parts Sdn Bhd is seeking a proactive digital marketing and e-commerce assistant to manage online orders, listings, and customer interactions across Shopee, Lazada, TikTok, and other platforms.

You will support digital marketing activities, create online design assets, conduct market research, and compile regular performance reports for management. Training and daily collaboration with the team are provided.

Qualifications

• Experience in digital marketing and e-commerce preferred.
• Familiarity with online marketplaces such as Shopee, Lazada, and TikTok Shop.
• Ability to create simple online design assets.
• Strong communication and reporting skills.

Responsibilities

• Manage customer orders received through online platforms (Shopee, Lazada, TikTok).
• Respond to inquiries and assist customers via live chat.
• Investigate customer complaints on products and orders.
• Manage the customer claim return process.
• Create and manage product listings on online platforms.
• Perform online design tasks such as e-banners for Lazada and Shopee and create social media content.
• Conduct market surveys for selected products and shop.
• Develop innovative concepts for digital marketing.
• Support digital marketing and e-commerce activities.
• Compile weekly and monthly reports for management showing results.

Skills

Digital marketing

E-commerce

Customer service

Content creation

Social media

Data reporting

Job description

Manage customer orders received through various online platforms 管理各种在线平台收到的客户订单：SHOPEE、LAZADA、TIK TOK

Respond to inquiries and assist customers via live chat 通过实时聊天回复询问并为客户提供帮助

Investigate customer complaints on products and orders 调查客户对产品和订单的投诉

Managing the customer claim return process 管理客户索赔退货流程

Create & Manage product listings through various online platforms 创建和管理各种在线平台产品列表

Online design-related works, such as e-banner(Lazada, Shopee), social media platforms 设计在线相关作品，例如电子横幅（Lazada、Shopee）、社交媒体平台

Market Survey forselected product & shop 针对选定产品和商店做市场调查

Create and develop innovative concepts & ideas for digital marketing 创建和开发数字营销的创新概念和想法

Support and assist in the digital marketing & E-Commerce activities 支持和协助数字营销和电子商务活动

Compile weekly & monthly reports for management showing results 编制每周和每月报告以供管理层显示结果

Staff Benefit 员工福利:

• Basic salary + performance bonus 底薪 + 绩效表现奖金
• Personal medical allowance 个人医药津贴
• Dental allowance 牙医津贴
• Glasses allowance 眼镜津贴
• Family medical allowance 家人医药津贴
• Company Trip 公司旅游
• Provide training 提供培训
• Birthday benefits 生日福利
• Provide opportunities and platforms 提供机会和平台