Driver Operations & Training Coordinator

Lalamove; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Lalamove Malaysia is seeking a Driver Operations Associate to coordinate vehicle changes, support drivers, and deliver top-tier service at the driver center. You will train drivers, manage inquiries, and help ensure smooth daily operations in a fast-paced logistics environment.

The role requires strong communication, organizational skills, and the ability to adapt to changing priorities, while upholding company SOPs. Join a dynamic team that moves goods quickly and reliably.

Qualifications

• Outgoing and open-minded personality with ability to interact across profiles.
• Experience in driver/community management or field team recruitment is a plus.
• Strong prioritization, structured mindset and ability to handle multiple tasks without sacrificing quality.

Responsibilities

• Manage vehicle change procedures and ensure documentation is accurate and up to date.
• Address and resolve driver and stakeholder inquiries efficiently and professionally.
• Maintain accurate records of all administrative activities, including vehicle changes and account updates.
• Prepare regular reports on administrative activities and submit them to the team lead.
• Oversee distribution of bags to drivers and ensure correct items are provided promptly.
• Assist drivers with walk-in queries at the driver center and provide information.
• Deliver exceptional customer service to visitors and drivers in a welcoming environment.
• Conduct platform training sessions for drivers and ensure understanding of features.
• Educate drivers on service quality standards and collect feedback for continuous improvement.
• Assist with team events, logistics support, or other ad-hoc tasks as needed.

Skills

Outgoing personality

Open-minded

Go-getter

Prioritization

Structured mindset

Autonomous

Adaptable

SOP adherence

Accurate information

Education

Diploma or higher in any field

Job description

Lalamove Malaysia is seeking a Driver Operations Associate to coordinate vehicle changes, support drivers, and deliver top-tier service at the driver center. You will train drivers, manage inquiries, and help ensure smooth daily operations in a fast-paced logistics environment.

The role requires strong communication, organizational skills, and the ability to adapt to changing priorities, while upholding company SOPs. Join a dynamic team that moves goods quickly and reliably.