Driver Operations Associate

Lalamove; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Lalamove is seeking a Driver Operations Associate in Kuala Lumpur to streamline driver onboarding, verify documents, and provide support during the onboarding process. The role emphasizes accuracy, customer focus, and smooth communication with new drivers to ensure quick and compliant integration into the platform.

Join a fast-paced team where you will coordinate checks, maintain records, and help improve the onboarding flow through feedback and collaboration with internal teams.

Qualifications

• Detail-oriented with a strong commitment to accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving mindset with the ability to handle difficult situations calmly and efficiently.
• Technology savvy.
• Available for immediate hiring.

Responsibilities

• Assess driver applications, ensuring all documents are accurate and complete.
• Background checks and ensure compliance with legal and company standards.
• Act as the primary point of contact for new drivers during onboarding via phone, email, or chat.
• Maintain accurate records of all onboarding activities and driver documentation.
• Ensure onboarding activities comply with local government regulations and company policies.
• Collect and analyze feedback to continuously improve the onboarding process.

Skills

Detail-oriented

Independent worker

Team collaboration

Problem-solving

Tech-savvy

Immediate availability

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for an enthusiastic and motivated Driver Operations Associate who can work well under pressure and has great communication skills. The ideal candidate will be responsible for ensuring new drivers are effectively integrated into our system and providing them with the necessary support to ensure a smooth transition into their new role. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

What you'll do

• Application Review: Assess driver applications, ensuring all documents are accurate and complete.
• Background Checks: Conduct background checks and ensure compliance with legal and company standards.
• Support and Communication: Act as the primary point of contact for new drivers during the onboarding process and address queries and concerns promptly via phone, email, or chat.
• Documentation and Reporting: Maintain accurate records of all onboarding activities and driver documentation.
• Compliance: Ensure all onboarding activities comply with local government regulations and company policies.
• Feedback and Improvement: Collect and analyze feedback to continuously improve the onboarding process.

What we seek

• Detail-oriented with a strong commitment to accuracy
• Ability to work independently and collaboratively in a fast-paced environment
• Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
• Technology savvy
• Available for immediate hiring

What you'll need

• Experience in the logistics or transportation industry is advantageous