Coordinator/Senior Clerk, Air & Ocean Operations

FedEx Logistics Malaysia Sdn. Bhd.; Kulai; On-site; MYR 42,000 - 64,000; Full time

Job summary

FedEx Logistics Malaysia Sdn. Bhd. is hiring a Coordinator/Senior Clerk in Air & Ocean Operations to ensure timely shipping arrangements by handling operational documentation and closing shipments.

The role requires 2–3 years in shipping documentation or customer service within Freight Forwarding, Logistics, or Supply Chain, with fluent English and strong Microsoft Office skills. You will coordinate with customers and carriers, provide updates, and support invoicing processes.

Qualifications

• GCE 'O' Level and above.
• 2–3 years experience in shipping documentation or customer service in Freight Forwarding, Logistics, or Supply Chain.
• Fluent in English; local language skills are a plus.
• Proficient in Microsoft Office applications.
• Positive, reliable and well-organized with strong time management.

Responsibilities

• Handling all Ocean shipping documentation
• Responding promptly to customer and internal stakeholder enquiries
• Ensuring work accuracy and full compliance with customs procedures
• Coordinating shipment requests with customers and shipping partners
• Communicating with carriers to secure export bookings
• Providing proactive updates to customers on shipment progress
• Coordinating pickup and delivery arrangements
• Updating key shipment milestones in the operations system promptly
• Preparing sales invoices and matching purchase invoices with vendor costs

Skills

Fluent in English

Customer service

Shipping documentation

Education

GCE 'O' Level and above

Tools

Microsoft Office

Job description

Coordinator/Senior Clerk, Air & Ocean Operations

To provide internal/external customers with the highest quality service by handling operational documentation to ensure timely shipping arrangement and shipment closing.

Key responsibilities

• Handling all Ocean shipping documentation
• Responding promptly to customer and internal stakeholder enquiries
• Ensuring work accuracy and full compliance with customs procedures
• Coordinating shipment requests with customers and shipping partners
• Communicating with carriers to secure export bookings
• Providing proactive updates to customers on shipment progress
• Coordinating pickup and delivery arrangements
• Updating key shipment milestones in the operations system promptly
• Preparing sales invoices and matching purchase invoices with vendor costs

About you

• GCE 'O' Level and above
• 2-3 years of experience in shipping documentation and/or customer service, ideally within Freight Forwarding, Logistics, or Supply Chain
• Fluent in English; additional local language proficiency is a plus
• Proficient in Microsoft Office applications
• Positive attitude with strong reliability and sense of responsibility
• Well-organized with good time management and multitasking skills
• Hardworking, proactive, and able to perform well under pressure
• Customer-oriented and results-driven, with a strong commitment to service excellence and performance outcomes

Logistics, Freight & Delivery Services More than 10,000 employees

It's more than just lip service when we say we live to deliver. We are one of the "World's Most Admired Companies" ranked by Fortune magazine for 20 consecutive years because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are.

Our comprehensive employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

It's more than just lip service when we say we live to deliver. We are one of the "World's Most Admired Companies" ranked by Fortune magazine for 20 consecutive years because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are.

Our comprehensive employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.