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SF Metal Sdn Bhd is seeking a Despatch Coordinator in Penang to manage order processing, scheduling deliveries, and ensuring accurate documentation before shipment. You will coordinate with drivers, logistics teams, and warehouse staff to ensure timely and compliant despatch operations.
The role emphasizes data accuracy, proactive issue resolution, and strong communication with customers and team members in a fast-paced environment.
Receiving and processing despatch orders, ensuring all documentation is accurate and complete before goods leave the facility
Coordinating with drivers and logistics teams to schedule deliveries and optimize route efficiency
Verifying that all items are correctly packed, labelled, and loaded onto vehicles in accordance with delivery requirements
Maintaining detailed records of all despatch activities, including delivery confirmations and customer communications
Tracking shipments and providing customers with delivery updates and status information
Resolving any despatch-related issues, including damaged goods, missing items, or delivery delays
Liaising with customers and warehouse staff to ensure seamless communication and problem resolution
Assisting with general warehouse duties as required, including sorting and organizing goods for despatch
Ensuring all health and safety regulations are followed within the despatch area and during delivery coordination
Perform Ad-hoc tasks from HOD/management
What we're looking for
Strong organizational and time management skills, with the ability to prioritize multiple tasks simultaneously
Excellent attention to detail and accuracy in data entry and documentation
Reliable communication skills, both written and verbal, to interact effectively with customers, drivers, and team members
Physical fitness and the ability to perform manual handling tasks as part of the role
A valid driving licenses is advantageous, though not essential
Ability to work independently and as part of a team in a fast-paced environment
Strong problem-solving abilities and a proactive approach to resolving issues
Knowledge of road transport regulations and logistics best practices is preferred
About Us or About SF Metal Sdn Bhd
SF Metal Sdn Bhd is a young and dynamic company. Established in year 2012, with the total workforce of more than 55 people, and built-up area of 33,000 sq. ft. we are specialize in Metal Work in sheet metal and steel structure, Precision CNC Machining Parts & Tooling fabrication, OEM, Contract Manufacturing Services for semiconductor, disk drive, & electronics industries.
SF Metal has the technical experience & operational capabilities to provide value added solution
to enhance your company’s efficiency, cost effectiveness & quality system.