Retail Assistant Store Manager

Menara Maxis; Kuala Lumpur; Hybrid; MYR 56,000 - 89,000; Full time

Job summary

Maxis Malaysia is seeking an Executive of Maxis Centre to be the second-in-command at the store, driving operational excellence to deliver an unmatched customer experience at retail.

You will lead store performance by shaping the customer journey, resolving issues swiftly, and promoting a service and performance culture; act as a Maxis ambassador who believes face-to-face interactions create LIKE moments for customers.

Qualifications

• Professional Certificate / Diploma / Degree or its equivalent.
• 4+ years in telecommunications or retail industries preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate.

Responsibilities

• Drive operational excellence to deliver an unmatched customer experience at retail.
• Lead store performance, shape the customer journey, resolve issues quickly, and promote service culture.
• Mentor and coach the team to maintain high standards and strong customer service.

Skills

Leadership

Communication

Customer focus

Tech-savvy

Microsoft Office

Education

Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff Enforce quality and compliance to standard policies and procedures.

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate.
• Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills.
• Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities
• No fraud cases/blacklist history

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.