Executive of Maxis Retail Centre (Kuantan)

Menara Maxis; Kampung Sungai Karang Darat; On-site; MYR 70,000 - 100,000; Full time

Job summary

Menara Maxis is seeking a capable store leader to support the Head of Maxis Center in daily operations and drive sales performance. You will help manage inventory, coaching the team, and ensure exceptional customer experiences across the store.

The role requires a professional qualification and at least 4 years in telecom or retail, with strong English communication and basic Mandarin as a plus. Proficiency in Microsoft Office is essential.

Qualifications

• Professional certificate/diploma/degree or equivalent.
• Minimum 4 years of relevant experience in telecommunications or retail.
• Experience with product demonstrations is a plus.
• Tech-savvy and computer literate.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support daily store operations, including inventory, cash handling, and SOP compliance.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Ensure a smooth customer journey by managing traffic flow, store presentation, and addressing customer issues.
• Act as second-in-command and deputise for the HoMC in their absence.
• Monitor and report on store performance metrics to the HoMC.

Skills

Tech savvy

Office software

Excellent communication

Interpersonal skills

Verbal and written English

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Office Suite

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To support the Head of Maxis Center (HoMC) in daily store management. This role assists in driving sales and service performance, ensuring operational compliance, and supporting the store team to deliver an unmatched customer experience and achieve targets.

Principal Accountabilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate.
• Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills.
• Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage

Personal traits:

Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities

No fraud cases/blacklist history

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.