Customer Support Specialist - Spanish Speaker - 9 Months Renewable Contract

Teleperformance; George Town; Vor Ort; MYR 33.000 - 58.000; Vollzeit

Zusammenfassung

Teleperformance in Malaysia is hiring a Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

The role requires 1–2 years in customer service, fluency in English and Spanish, strong communication and problem-solving skills, and the ability to thrive in a fast-paced, multicultural environment. It is a 9-month renewable contract.

Qualifikationen

• 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Spanish (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Aufgaben

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service improvements.

Kenntnisse

English

Spanish

Communication

Problem solving

Jobbeschreibung

Overview

About the Role

We are looking for a proactive and customer-focusedCustomer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience incustomer service, helpdesk, or shared service support(B2B experience preferred).

• Proficient in English and Spanish (both written and verbal).

• Strong communication and problem-solving skills.

• Comfortable working in a fast-paced, multicultural environment.

• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• • Provide first-line support to business clients via email, chat, or phone.

  • Manage and resolve B2B inquiries related to orders, accounts, and system usage.

  • Collaborate with internal teams to ensure timely and accurate responses.

  • Document all customer interactions and feedback within the system.

  • Handle escalations professionally and ensure service-level targets are met.

  • Support process improvements and contribute to continuous service enhanceme