Remote Bilingual Call Center Specialist

The Elitejob; Malaysia; Remote; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Competitive base salary

Fully remote work

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Employee wellness programs

Job summary

Progressive Technology is seeking a dynamic, customer-focused Bilingual Call Center Specialist to join our remote team. You will engage bilingual clients in English and a second language (Spanish, French, or Portuguese) across phone, email, and chat.

This full-time role rewards clear communication, empathy, and problem-solving as you resolve issues, document interactions in CRM, and meet performance goals while supporting clients across time zones.

Qualifications

• Bilingual fluency in English and one of Spanish, French, or Portuguese.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Calm and empathetic under pressure.
• Proficient with CRM software and customer support tools.
• Able to multitask with attention to detail.

Responsibilities

• Handle inbound and outbound interactions via phone, email, and chat in English and a second language.
• Provide accurate information about products, services, and policies.
• Resolve customer issues while maintaining high satisfaction.
• Escalate complex inquiries when necessary.
• Document all interactions in the CRM system.
• Meet individual and team performance goals related to response times and resolution metrics.
• Stay updated on policies and product updates.

Skills

Bilingual English & Spanish

Excellent communication

Active listening

Problem solving

CRM software

Multitasking

Tools

Zendesk

Salesforce

Slack

Job description

Progressive Technology is seeking a dynamic, customer-focused Bilingual Call Center Specialist to join our remote team. You will engage bilingual clients in English and a second language (Spanish, French, or Portuguese) across phone, email, and chat.

This full-time role rewards clear communication, empathy, and problem-solving as you resolve issues, document interactions in CRM, and meet performance goals while supporting clients across time zones.