Customer Success Specialist

Park Place Technologies; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Job summary

Park Place Technologies is seeking a Customer Success Specialist I to extend the Sales Team by managing account relationships and overseeing operational tasks that enable selling and delivering value to customers.

You will own the customer lifecycle, coordinate with finance on billing, and partner with pricing and business operations to keep contracts up-to-date, while striving to improve satisfaction and retention across APAC regions.

Qualifications

• 1–3 years in customer service or sales support.
• Ability to build strong customer relationships.
• Advanced MS Office; expert MS Excel.
• Experience with APAC region is a plus.
• Bilingual in Japanese or Tamil is a plus.
• Excellent organizational, time management, and problem-solving skills.
• Experience with CRM software.
• Technical aptitude and ability to learn software programs.

Responsibilities

• Drive customer retention by building partnerships and loyalty.
• Coordinate with Sales to upsell and cross-sell where appropriate.
• Ensure smooth processing of customer orders.
• Provide contract updates and coordinate with Pricing & Business Operations.
• Support customers on billing/invoicing with finance.
• Provide requested customer reports on regular cadences.
• Act as liaison between customer, sales, and Business Operations.
• Improve customer satisfaction through responsiveness.
• Attend monthly/quarterly account review meetings.
• Maintain knowledge of products, technology, and services.

Skills

Customer relationships

CRM software

MS Excel

MS Office

Time management

Organizational skills

Problem solving

APAC experience

Japanese

Tamil

Tools

CRM software

Microsoft Excel

Microsoft Office

Job description

The Customer Success Specialist I is responsible for developing account relationships with external customers as an extension of the Sales Team. This position is the key point of contact for customers and is responsible for facilitating all operational responsibilities that allow focus on selling and providing value to our customers.

This role provides customers with exceptional support throughout the entire lifecycle of their contracts.

What you’ll be doing:

• Drive customer retention in assigned regions by earning partnerships and nurturing customer loyalty.
• Discuss strategies with assigned Sales Teams regarding account activity to drive an increase in Revenue through upselling and cross-selling opportunities.
• Ensure a seamless workflow for processing customer orders.
• Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
• Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
• Provide requested customer reporting on required regular customer requested cadences.
• Be the liaison between the customer, sales team and their Business Operations Specialist.
• Enhance customer experience and satisfaction by increasing responsiveness to Customer requests.
• Attend and participate in monthly/quarterly customer account review meetings with customers and other business partners.
• Maintain knowledge of products, technology, and services to help customers drive solutions.
• Maintain excellent internal and external customer service and problem-solving skills.
• Balance demands from multiple stakeholders and short-term and long-term priorities.
• Other duties as assigned.

What we’re looking for:

• 1-3 years of experience in a customer service or sales support environment.
• Incumbent should be able to build strong relationship with the customers.
• Advanced knowledge of Microsoft Office Suite; Expert proficiency in MS Excel.
• Working Experience with APAC region is a plus.
• Bilingual is a plus for this role. Japanese, Tamil.
• Excellent organizational, time management and problem-solving skills.
• Experience with Customer Relationship Management (CRM) software.
• Technical aptitude and ability to learn software programs.