Customer Support Specialist - Arabic Speaker - 9 Months Renewable Contract

Teleperformance; George Town; On-site; MYR 45,000 - 78,000; Full time

Job summary

Teleperformance Malaysia in Penang is seeking a proactive Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

The role requires 1–2 years of experience in customer service, proficiency in English and Arabic, and the ability to thrive in a fast-paced, multicultural environment.

Qualifications

• 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Arabic (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhancements.

Skills

Customer service

Arabic language

English language

Communication

Multicultural environment

Fast-paced work

Job description

Overview

About the Role

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Arabic (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhanceme