Bilingual Customer Support Specialist (EN/Dutch) – 9-Month Contract

Teleperformance; George Town; On-site; MYR 33,000 - 61,000; Full time

Job summary

Teleperformance in Malaysia is seeking a proactive Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, handling inquiries efficiently and accurately.

The role requires 1–2 years in customer service or related fields, with fluency in English and Dutch and strong communication skills. A 9-month renewable contract is offered in a fast-paced, multicultural environment.

Qualifications

• 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Dutch (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhancement.

Skills

Customer service

Dutch language

English language

Communication skills

Problem solving

Job description

Teleperformance in Malaysia is seeking a proactive Customer Support Specialist to join our regional support team. You will provide professional assistance to business partners and distributors across multiple markets, handling inquiries efficiently and accurately.

The role requires 1–2 years in customer service or related fields, with fluency in English and Dutch and strong communication skills. A 9-month renewable contract is offered in a fast-paced, multicultural environment.