Remote Customer Support Consultant - Flexible & Global

SupportYourApp; Malaysia; Remote; MYR 36,000 - 73,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

Inclusive international environment

USD compensation

Referral rewards

Work-life balance

Leadership development

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Customer Support Consultant to join our team and thrive in a multicultural, multilingual environment. You will deliver top-tier support via calls, chats, and emails, build enduring customer relationships, and stay updated with evolving tools while safeguarding data.

We value excellent English skills, 6–12 months in customer support, analytical thinking, and a proactive attitude.

Qualifications

• Excellent English skills with C1 proficiency for speaking and writing.
• Strong analytical thinking and research abilities.
• Experience in the travel industry is a plus.
• Positive, proactive, and responsible attitude.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English (C1)

Analytical thinking

Research skills

Travel industry experience

Proactive attitude

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Customer Support Consultant to join our team and thrive in a multicultural, multilingual environment. You will deliver top-tier support via calls, chats, and emails, build enduring customer relationships, and stay updated with evolving tools while safeguarding data.

We value excellent English skills, 6–12 months in customer support, analytical thinking, and a proactive attitude.