Remote Multilingual Customer Support Specialist

SupportYourApp, Inc.; Kuala Lumpur; Remote; MYR 163,000 - 286,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Paid in USD

Referral bonuses

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver exceptional service from a home office. You will handle inquiries via phone, chat, and email, building lasting relationships with diverse customers and keeping up with evolving tools and technology.

Ideal candidates have strong English skills, at least 6 months in customer support, and the ability to protect sensitive information while meeting KPI targets.

Qualifications

• Excellent English skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in travel industry.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English (C1)

6+ months experience

Analytical thinking

Travel industry experience

Proactive attitude

Stable home internet

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver exceptional service from a home office. You will handle inquiries via phone, chat, and email, building lasting relationships with diverse customers and keeping up with evolving tools and technology.

Ideal candidates have strong English skills, at least 6 months in customer support, and the ability to protect sensitive information while meeting KPI targets.