Bilingual Call Center Specialist - Remote Role

The Elitejob; Malaysia; Remote; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Competitive base salary

Fully remote work

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Employee wellness programs

Job summary

Progressive Technology is seeking a dynamic, customer-focused Bilingual Call Center Specialist to join our remote team. You will engage bilingual clients in English and a second language (Spanish, French, or Portuguese) across phone, email, and chat.

This full-time role rewards clear communication, empathy, and problem-solving as you resolve issues, document interactions in CRM, and meet performance goals while supporting clients across time zones.

Qualifications

• Bilingual fluency in English and one of Spanish, French, or Portuguese.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Calm and empathetic under pressure.
• Proficient with CRM software and customer support tools.
• Able to multitask with attention to detail.

Responsibilities

• Handle inbound and outbound interactions via phone, email, and chat in English and a second language.
• Provide accurate information about products, services, and policies.
• Resolve customer issues while maintaining high satisfaction.
• Escalate complex inquiries when necessary.
• Document all interactions in the CRM system.
• Meet individual and team performance goals related to response times and resolution metrics.
• Stay updated on policies and product updates.

Skills

Bilingual English & Spanish

Excellent communication

Active listening

Problem solving

CRM software

Multitasking

Tools

Zendesk

Salesforce

Slack

Job description

Job Summary

Progressive Technology is seeking a dynamic and customer-focused Bilingual Call Center Specialist to join our growing remote team. As a key representative of our company, you will play a vital role in delivering exceptional customer service experiences to our bilingual clientele across various platforms. This remote role is ideal for self-motivated individuals who thrive in a fast-paced environment and are fluent in both English and one additional language (Spanish, French, or Portuguese preferred). Your communication skills, empathy, and problem-solving abilities will be essential in supporting our clients and maintaining our reputation for excellence.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in both English and a second language.
• Provide accurate information about products, services, and policies in a clear and professional manner.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex inquiries to the appropriate departments when necessary.
• Document all customer interactions accurately in our CRM system.
• Meet individual and team performance goals related to response times, customer satisfaction, and resolution metrics.
• Stay updated on company policies, product updates, and best practices through continuous learning.

Required Skills and Qualifications

• Bilingual proficiency (verbal and written) in English and one of the following: Spanish, French, Portuguese.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Ability to remain calm and empathetic when dealing with challenging customer situations.
• Proficient in using computers, CRM software, and other customer support tools.
• Ability to multitask while maintaining attention to detail.

Experience

• Minimum of 1-2 years of experience in a customer service or call center role (preferably in a remote setting).
• Experience supporting clients across different time zones is an asset.
• Prior experience in tech, telecom, or financial services industries is a plus.

Working Hours

• Full-time: 40 hours per week.
• Flexible shifts, including evenings, weekends, and holidays to accommodate customers in various time zones.
• Schedules will be assigned based on business needs, with consideration for employee preferences when possible.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.
• Familiarity with cloud-based call center software and remote collaboration tools (e.g., Zendesk, Salesforce, Slack).
• High degree of cultural awareness and sensitivity to diverse populations.
• Self-motivated, disciplined, and capable of working independently in a remote environment.
• Strong organizational and time-management skills.

Benefits

• Competitive base salary with performance-based incentives.
• Work from the comfort of your home – fully remote role.
• Health, dental, and vision insurance.
• Paid time off, including vacation, sick days, and personal days.
• Professional development opportunities and training programs.
• Employee wellness programs and mental health support.
• Opportunities for internal growth and career advancement.

Why Join Progressive Technology?

At Progressive Technology, we believe in building a diverse and inclusive workplace where innovation thrives. As a global leader in digital customer engagement, we are committed to providing exceptional service not only to our clients but also to our team. We foster a culture of respect, collaboration, and personal development. When you join us, you join a forward-thinking team that values your voice, rewards your contributions, and supports your journey.