Customer Support

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 20,000 - 27,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Malaysia is seeking a Driver Support Specialist to join our Driver Operations team. You will onboard new delivery partners, manage activation activities, and support partners face-to-face to ensure a smooth onboarding experience.

The role involves outbound calls, daily KPI targets, and collaboration with Driver Acquisition. You will handle counters, verify documents, process payments, and help partners complete their first delivery within seven days.

Qualifications

• Bachelor's Degree required.
• Minimum 1 year experience in Customer Service, Retail or Operations.
• Fluent in English and Bahasa Malaysia.
• Comfortable with outbound calling and daily KPIs.
• Basic Microsoft Excel, Google Docs & PowerPoint knowledge.
• Willing to work weekends.

Responsibilities

• Driver Partner Activation: Conduct outbound calls and SMS follow-ups to prospective delivery partners.
• Convert leads into activated driver partners.
• Onboarding Operations: Manage physical onboarding counters and verify documents.
• Process payments and activate partner accounts; manage onboarding inventory.
• Meet daily activation targets and maintain productivity.
• Monitor new partners and ensure first delivery within 7 days.
• Resolve onboarding issues and provide cross-functional support with Driver Acquisition.

Skills

Customer service

Retail experience

Operations

Outbound calling

English

Bahasa Malaysia

KPI driven

Microsoft Excel

Google Docs

PowerPoint

Education

Bachelor's Degree

Tools

Microsoft Excel

Google Docs

PowerPoint

Job description

Employment Type: 12-Month Contract (Renewable based on performance & business needs)

Working Hours

8:00 AM – 5:00 PM

5 working days per week

Saturday & Sunday are mandatory working days

Two weekday off days (assigned by management)

About the Role

We are looking for a highly motivated Driver Support Specialist to join Driver Operations team. You will play a critical role in onboarding new delivery partners, managing activation activities, supporting partners face-to-face, and ensuring a smooth onboarding experience.

If you enjoy interacting with people, working towards daily targets, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Driver Partner Activation

Conduct outbound calls and SMS follow-ups to prospective delivery partners.

Convert leads into activated driver partners.

Onboarding Operations

Manage physical onboarding counters.

Verify documents.

Process payments.

Activate partner accounts.

Manage onboarding inventory and equipment.

KPI Achievement

Meet daily activation targets.

Maintain operational productivity.

Partner Success

Monitor newly activated partners.

Ensure first delivery is completed within 7 days.

Follow up on inactive partners.

Customer Support

Resolve onboarding issues professionally.

Cross-functional Support

Work closely with Driver Acquisition teams.

Support community engagement events.

Identify process improvements.

Assist with ad hoc operational tasks.

Requirements

Must Have

Bachelor's Degree

Minimum 1 year experience in:

Customer Service

Retail

Operations

Fluent in English and Bahasa Malaysia

Comfortable with outbound calling

Comfortable achieving daily KPIs

Basic Microsoft Excel, Google Docs & PowerPoint knowledge

Willing to work weekends

Nice to Have

Familiar with AI tools (ChatGPT, Gemini, Claude)

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

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