Customer Support

Optimum Infosolutions; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

Optimum Infosolutions is seeking a Driver Support Specialist to join the Driver Operations team. You will onboard new delivery partners, manage activation activities, support partners face-to-face, and ensure a smooth onboarding experience.

If you enjoy interacting with people, working toward daily targets, and thriving in a fast-paced environment, we'd love to hear from you.

Qualifications

• Bachelor's degree is required.
• 1 year experience in customer service, retail, operations, telemarketing or inside sales.
• Fluent in English and Bahasa Malaysia.
• Outgoing with outbound calling experience.
• Capable of achieving daily KPIs.
• Basic knowledge of Excel, Google Docs and PowerPoint.
• Willing to work weekends.

Responsibilities

• Drive partner activation through outbound calls and SMS follow-ups.
• Onboard partners at physical counters, verify documents and process payments.
• Activate partner accounts and manage onboarding inventory and equipment.
• Meet daily activation targets and support weekend onboarding campaigns.
• Provide face-to-face driver support and resolve onboarding issues.
• Collaborate with Driver Acquisition teams and assist with process improvements.

Skills

Customer service

Retail

Operations

Telemarketing

Inside sales

Education

Bachelor's Degree

Tools

Excel

Google Docs

PowerPoint

Job description

Employment Type: 12-Month Contract (Renewable based on performance & business needs)

Working Hours:

• 8:00 AM – 5:00 PM

• 5 working days per week

• Saturday & Sunday are mandatory working days

• Two weekday off days (assigned by management)

About the Role

We are looking for a highly motivated Driver Support Specialist to join Driver Operations team. You will play a critical role in onboarding new delivery partners, managing activation activities, supporting partners face-to-face, and ensuring a smooth onboarding experience.

If you enjoy interacting with people, working towards daily targets, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Driver Partner Activation

• Conduct outbound calls and SMS follow-ups to prospective delivery partners.

• Convert leads into activated driver partners.

Onboarding Operations

• Manage physical onboarding counters.

• Verify documents.

• Process payments.

• Activate partner accounts.

• Manage onboarding inventory and equipment.

KPI Achievement

• Meet daily activation targets.

• Support weekend onboarding campaigns.

• Maintain operational productivity.

Partner Success

• Monitor newly activated partners.

• Ensure first delivery is completed within 7 days.

• Follow up on inactive partners.

Customer Support

• Handle face-to-face driver enquiries.

• Resolve onboarding issues professionally.

• Deliver excellent customer service.

Cross-functional Support

• Work closely with Driver Acquisition teams.

• Support community engagement events.

• Identify process improvements.

• Assist with ad hoc operational tasks.

Requirements

Must Have

• Bachelor's Degree

• Minimum 1 year experience in:

  • Customer Service

  • Retail

  • Operations

  • Telemarketing

  • Inside Sales

• Fluent in English and Bahasa Malaysia

• Comfortable with outbound calling

• Comfortable achieving daily KPIs

• Basic Microsoft Excel, Google Docs & PowerPoint knowledge

• Willing to work weekends

Nice to Have

• Mandarin or Tamil speaking

• Experience handling difficult customers

• Familiar with AI tools (ChatGPT, Gemini, Claude)