Customer Service Agent (Inbound)

Ninja Van; Subang Jaya; On-site; MYR 27,900 - 30,132; Full time

Benefits offered by this job

Shift rotations

Job summary

Ninja Van is seeking a customer service representative in Malaysia to handle incoming calls and emails from clients. The role includes resolving issues, identifying client needs, and driving service improvements while performing routine admin tasks and generating reports.

The ideal candidate has at least 2 years in customer service, is a Malaysian citizen, and can work shift rotations. English communication must be strong, and MS Office skills are expected.

Qualifications

• Minimum 2 years of customer service experience; fresh graduates welcome.
• Malaysian citizen
• Excellent English communication skills
• Willing to work shift rotation

Responsibilities

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Requirements

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduate are welcome to apply.
• Applicants should be a Malaysian Citizen
• Excellent English communication skills
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis

RM2,500 - RM2,700 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.