Driver Operations Associate (3-month contract)

Lalamove Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Part time

Job summary

Lalamove Malaysia Sdn Bhd in Kuala Lumpur is hiring a Driver Operations Associate on a 3-month contract. You will help onboard driver partners, review applications, and support new drivers as they join our fast-growing on-demand delivery platform.

The role requires attention to detail, the ability to work under pressure, and good communication skills. If you thrive in a dynamic logistics environment, apply now to join a global tech-driven team.

Qualifications

• Detail-oriented with a strong commitment to accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving mindset with the ability to handle difficult situations calmly and efficiently.
• Technology savvy and comfortable using digital tools.
• Available for immediate hiring.

Responsibilities

• Application Review: Assess driver applications, ensuring all documents are accurate and complete.
• Background Checks: Conduct background checks and ensure compliance with legal and company standards.
• Support and Communication: Act as the primary point of contact for new drivers during onboarding and respond to queries promptly.
• Documentation and Reporting: Maintain accurate records of all onboarding activities and driver documentation.
• Compliance: Ensure onboarding activities comply with local regulations and company policies.
• Feedback and Improvement: Collect and analyze feedback to continuously improve the onboarding process.

Skills

Detail-oriented

Independent work

Problem-solving

Technology savvy

Immediate hiring availability

Job description

Driver Operations Associate (3-month contract)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for an enthusiastic and motivated Driver Operations Associate who can work well under pressure and has great communication skills. The ideal candidate will be responsible for ensuring new drivers are effectively integrated into our system and providing them with the necessary support to ensure a smooth transition into their new role. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

Think you are up for it? Apply now and join the team in Kuala Lumpur, Malaysia to experience the thrill of disrupting the logistics industry!

What you’ll do

• Application Review: Assess driver applications, ensuring all documents are accurate and complete.
• Background Checks: Conduct background checks and ensure compliance with legal and company standards.
• Support and Communication: Act as the primary point of contact for new drivers during the onboarding process and address queries and concerns promptly via phone, email, or chat.
• Documentation and Reporting: Maintain accurate records of all onboarding activities and driver documentation.
• Compliance: Ensure all onboarding activities comply with local government regulations and company policies.
• Feedback and Improvement: Collect and analyze feedback to continuously improve the onboarding process.

What we seek

• Detail-oriented with a strong commitment to accuracy
• Ability to work independently and collaboratively in a fast-paced environment
• Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
• Technology savvy
• Available for immediate hiring

What you’ll need

• Experience in the logistics or transportation industry is advantageous

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Logistics, Freight & Delivery Services 101-1,000 employees

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable. At the click of a button, individuals, small businesses and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 13 markets across Asia, Latin America and EMEA. It entered the Malaysian market in 2018.

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable. At the click of a button, individuals, small businesses and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 13 markets across Asia, Latin America and EMEA. It entered the Malaysian market in 2018.