Customer Success Advocate

Teleperformance; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Teleperformance in Kuala Lumpur is seeking a Customer Support Specialist to represent the brand and uphold its values while assisting customers with online orders.

You will respond through phone and email, handle payments securely, and work with the team to continuously improve the customer experience, meeting the KPIs set by Teleperformance and the client. This role requires empathy, accuracy, and a proactive mindset, with training provided to keep knowledge up to date.

Responsibilities

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escal… priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

Job description

Teleperformance in Kuala Lumpur is seeking a Customer Support Specialist to represent the brand and uphold its values while assisting customers with online orders.

You will respond through phone and email, handle payments securely, and work with the team to continuously improve the customer experience, meeting the KPIs set by Teleperformance and the client. This role requires empathy, accuracy, and a proactive mindset, with training provided to keep knowledge up to date.