Client Success & Sales Specialist

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a customer service representative to provide non-technical post-order assistance to customers and assist with website-based interactions. You will answer FAQs, handle order changes in processing or fulfillment, and help customers with order status and issues.

The role requires minimum 3 years in BPO customer service or sales, strong English communication, professionalism, and the ability to multi-task across multiple screens.

Qualifications

• Min 3 yr Customer Service/Sales in a BPO environment supporting SEA and/or SPAC Markets.
• Excellent conversational English verbal communication, listening and comprehension skills.
• Soft skills – professionalism, customer service, telephone time management, and detail oriented, warm & polite.
• Demonstrated ability to multi-task and navigate multiple screens and applications.

Responsibilities

• Provide non-technical post-order assistance to customers.
• Assist customers with website-based interactions.
• Answer FAQs from customers.
• Work with customers to make changes to orders in processing/fulfillment.
• Save the sale by offering promotions or alternate products when customers consider cancellation.
• Understand and provide order status and assist with order problems.
• End-to-end management of assigned customer cases in the ticket management tool until resolution.

Skills

Customer service

English communication

Multi-tasking

Problem solving

Polite & warm

Job description

Concentrix in Kuala Lumpur is seeking a customer service representative to provide non-technical post-order assistance to customers and assist with website-based interactions. You will answer FAQs, handle order changes in processing or fulfillment, and help customers with order status and issues.

The role requires minimum 3 years in BPO customer service or sales, strong English communication, professionalism, and the ability to multi-task across multiple screens.